If you’ve already rolled out Microsoft Teams as your hub for internal and external connection across its modes of communications like chat, teams, channels, & apps, the next big thing you might be considering is: Direct Routing.
With Direct Routing, you can use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.
How does it work
In simple words, Direct Routing allows users to make and receive external calls without leaving their Microsoft Teams environment. Certainly, you won’t have any capability to make and receive PSTN calls by default in Teams. So, you have to enable this by adding a Microsoft Phone System license with your third-party provider’s help.
Source: Microsoft
Benefits of MS Teams Direct Routing
Cost saving
Cost-effectiveness is one of the main focus of any business. Certainly, Direct Routing, compared to PSTN connections and calling plans, offers better pricing. Allowing you to get a flexible model with lower calling charges. Just by replacing your PSTN connections and calling plans, you can save between 25% and 40% of your monthly usage spend. Direct Routing, integrated by BlueSky Uc, reduces costs as you only pay for the number of concurrent calls needed.
Tailored services
Secondly, Direct Routing turns MS Teams into a simplified PBX, but for bespoke calling features, you must talk to your third-party provider. To increase customer engagement and team productivity, you may add features like SIP-based endpoints, call analytics, contact center, or CDR (Call Detail Report).
High availability
Occasionally, when you are using Direct Routing to connect to Microsoft Phone System, you might experience an internet outage. And we know downtime in your calling service could seriously impact your day-to-day operations. To support the most critical conversations in the event of an outage, the integration of failover capabilities to your Teams Voice is crucial.
Support
By choosing a provider who takes care of planning, implementation and maintenance of the entire project, you and your employees will be able to focus on the most important and strategic decisions in order to help your business grow.
You and your team deserve continuity even in adverse scenarios. Direct Routing gives businesses the freedom that they require to create the communication stack that’s right for their needs.
To learn more about how to choose a unified communications provider click here.
