4 business benefits of unified communications (UC)

Extending reliable communication and collaboration tools to remote workforce has become a priority for many organizations since last year. By unifying all the communications into a single system, companies can enable virtual teams to better communicate and collaborate. But let’s start by defining what UC is.

UC are integrated communications with a single unified interface that helps improve business processes across multiple devices. It merges communication tools and software in real time, such as voice calls, chat or messaging, content sharing, and video conferencing.

What are the benefits of unified communications (UC)?

1. Enhance flexibility & productivity

UC boosts business performance by making operations faster and more agile. As hybrid work environments continue to grow, unified communications support the workforce by allowing employees to communicate anytime, anywhere across multiple channels and devices.

Also, employees can save time by not switching between communication channels and have more time to focus on the business’ daily oparations.

2. Effective collaboration & teamwork

Optimizing internal communication is one of the main reasons why companies switch to UC in the first place.

With many organizations and employees facing a new hybrid work environment, collaboration tools has become an essential component. Through collaboration apps in UC system, your business ensures that all information shared between teams, stakeholders, and customers is unified in the same central location.

3. Reduced Costs

Cost-effectiveness is one of the main focus of any business. By unifying your business communications, you will also be consolidating the cost of voice, data storage, messaging, and meetings into one single platform. This will leave only one bill to manage.

4. Better customer service

Customer experience has become one of the critical differentiatiors for any company. People today expect prompt replies from the businesses they interact with, and being able to talk to those companies using a range of different channels. UC has an essential role to play here, by connecting people and business environments into a pure stream for end-to-end customer service.

Thinking about optimizing Your Commununication?

As digital innovations continue and new trends emerge in business communications, UC becomes a strategic decision. By unifying your business communications, you will optimize your operation day to day by boosting productivity and saving time and money. Having all in one place will make easier and more seamless for your employees to interact with customers, partners, and other team members.

BlueSky UC helps you in the deployment and management of your business communications with an optimized global voice network, delivering premium UCaaS functionalities and support to make Microsoft Teams an even stronger solution.

To learn about our plans, pricing, and solutions, or for additional information on how our solutions could fit your needs, reach us, we’re here to help.