Teams PowerPack - Microsoft Teams Call Analytics
Monitor call performance and quality by user or department
Key benefits:
Powerful search and filtering tools
Quick access to data and insights
User-friendly interface
Easy to deploy, learn, and use
Native reporting of your Teams data
Business metrics and technical performance data through a single pane of glass
Key benefits:
Powerful search and filtering tools
Quick access to data and insights
User-friendly interface
Easy to deploy, learn, and use
Native reporting of your Teams data
Business metrics and technical performance data
through a single pane of glass
Track and manage on a single tool auto attendants,
cloud queues, and end-users
General calls report
General data on the number of calls received, duration of calls, time and date of calls, caller ID, and call direction
Users report
Detailed information about calls made by or to specific users within an organization, such as number of calls made by each user, duration of the calls, and caller ID
Auto attendant calls report
Detailed information on how many calls were answered, how many were abandoned, and how long callers waited before being connected to a live person
Cloud queue calls report
Data on the number of calls in the queue, average wait time for callers, and the number of calls abandoned by customers
Track and manage on a single tool auto attendants,
cloud queues, and end-users
General calls report
General data on the number of calls received, duration of calls, time and date of calls, caller ID, and call direction
Users report
Detailed information about calls made by or to specific users within an organization, such as number of calls made by each user, duration of the calls, and caller ID
Auto attendant report
Detailed information about how many calls were answered, how many were abandoned, and how long callers waited before being connected to a live person
Cloud queue calls report
Data on the number of calls in the queue, average wait time for callers, and the number of calls abandoned by customers
Improve business performance, efficiency, and conversion rates
with data-driven decisions
For Sales and Marketing teams
Assess individual and team performance to optimize strategies and increase conversion rates
For Customer Service teams
Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times
For IT teams
Manage, monitor, and troubleshoot call quality with detailed technical call reporting
Improve business performance, efficiency, and conversion rates
with data-driven decisions
For Sales and Marketing teams
Assess individual and team performance to optimize strategies and increase conversion rates
For Customer Service teams
Measure call metrics, identify training areas, and optimize response times to enhance service quality and minimize wait times
For IT teams
Manage, monitor, and troubleshoot call quality with detailed technical call reporting
What our clients are saying:
With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!
5/5
Mark Myers
Remote Services Supervisor, Success Computer Consulting
What our clients are saying:
With the information provided we were able to adjust our team’s approach to incoming work. Our production has increased by approximately 30% over the last month!
5/5
Mark Myers
Remote Services Supervisor,
Meet some of the great brands that use
the Teams PowerPack - Microsoft Teams Call Analytics
Frequently Asked Questions
What is Teams PowerPack - Microsoft Teams Call Analytics?
Teams PowerPack – Call Analytics is a tool for Microsoft Teams that enhances business performance by providing better visibility into call activity. It allows users to monitor call performance and quality in one place. Teams PowerPack has a user-friendly interface, provides native reporting of Teams data, and offers powerful search and filtering tools for efficient analysis.
How does Teams Call Queue Reporting work?
Teams PowerPack – Call Analytics collects and processes data from Microsoft Teams to provide insights into call activity and performance. It offers a user-friendly interface, native reporting, and powerful search and filtering tools. Users can access comprehensive reports, analyze call data, and optimize their Teams calling experience based on the provided insights.
Why should my company use Microsoft Teams Call Reporting?
Teams PowerPack – Call Analytics is the easiest way to obtain and visualize call data and statistics from Microsoft Teams Voice and provide managers with the information they need to better monitor and make better business decisions.
What results can we get from Teams PowerPack - Call Analytics?
By using Teams PowerPack – Call Analytics for Microsoft Teams, you can achieve several results, including:
- Visibility to business metrics and technical performance: Teams PowerPack offers a single pane of glass view, allowing you to access and analyze both business metrics and technical performance data. This comprehensive visibility helps you understand the effectiveness of your communication efforts and make informed decisions to improve them.
- Easy deployment, learning, and usage: Teams PowerPack is designed to be easy to deploy, learn, and use. You can quickly set it up and start leveraging its features without extensive training or complex configurations. This ease of use enables you to maximize the benefits of call analytics without significant time investment.
- Quick access to data and insights: With its user-friendly interface, Teams PowerPack provides quick access to relevant data and insights. You can efficiently navigate through native reports, leverage powerful search and filtering tools, and extract the information you need to make data-driven decisions promptly.
Is Teams PowerPack - Call Analytics better than Call Detail Records (CDR)?
Yes, Teams PowerPack goes beyond basic Call Detail Records reports by offering a single user-friendly interface, native reporting of Teams data, including insights of your auto attendants, cloud queues, and end-users.
What is the duration of data retention in Teams Powerpack - Microsoft Teams Call Analytics?
Teams PowerPack goes beyond Microsoft’s default data retention period of 30 days by offering historical information on your call performance and quality for auto attendant, call queue, and end-users, extending the retention period to up to 60 days.
Can the Teams PowerPack provide Microsoft Teams Call Queues and Auto Attendants Reporting?
Yes, the Teams PowerPack allows you to gain visibility of your auto attendants, cloud queues, and end-users, enabling you to monitor call performance and quality.
Can I manage a Call Center on the Teams PowerPack - Microsoft Teams Call Analytics?
To manage a Call Center on Microsoft Teams, we recommend exploring the BlueSky Contact Center. BlueSky Contact Center offers a range of features to modernize call center operations and streamline company communications. It provides capabilities such as screen pop with third-party application integration, advanced reporting and analytics, custom call routing, and live wallboards. These features are specifically designed to meet the requirements of a Call Center environment and enable efficient management of call center operations.
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