Advanced call analytics for Microsoft Teams
Convert call data into business insights
Advanced tool for analyzing take-up, governance, and performance gains from your use of Microsoft Teams
Advanced tool for analyzing take-up, governance, and performance gains from your use of Microsoft Teams
Understand call usage to gain tighter control
over costs
View metrics of call-handling times to improve resource planning
Highlight areas for further education and training
Monitor call quality, identify any problems, know what needs fixing
Visualize business insights through platforms such as Microsoft Excel or Microsoft Power BI
Understand how your UC technologies are creating a more efficient workplace
Our advanced call analytics is a simple to use reporting and analytics solution for Microsoft Teams and Teams Phone System, allowing for quick and easy access to critical data regarding usage and performance. Provides insights into user-adoption trends, call quality, employee productivity, call costs, and much more.
The daily dashboard report provides a configurable snapshot of Call Volume and Productivity statistics by user or department, including:
All you need to do is contact us. One of our client specialists will reach out to you within 2 hours (office hours) to answer questions and plan your evaluation or deployment of Microsoft Teams Call Analytics.
Keep your phone active and support your most critical conversations in the event of an internet outage
Record your phone calls through our reliable cloud system for compliance or quality management purposes
Receive powerful and actionable business intelligence capabilities through advanced reports