Advanced call analytics for Microsoft Teams

Convert call data into business insights

Advanced tool for analyzing take-up, governance, and performance gains from your use of Microsoft Teams

Easier cost management

Understand call usage to gain tighter control
over costs

Enhance efficiency

View metrics of call-handling times to improve resource planning

Analize adoption

Highlight areas for further education and training

Improve accuracy, efficiency, and response time
with data-driven decisions

Advanced call analytics for Microsoft Teams

1. Manage user experience

Monitor call quality, identify any problems, know what needs fixing

2. Download data

Visualize business insights through platforms such as Microsoft Excel or Microsoft Power BI

3. Improve productivity

Understand how your UC technologies are creating a more efficient workplace

Frequently Asked Questions

What is Microsoft Teams call analytics?

Our advanced call analytics is a simple to use reporting and analytics solution for Microsoft Teams and Teams Phone System, allowing for quick and easy access to critical data regarding usage and performance. Provides insights into user-adoption trends, call quality, employee productivity, call costs, and much more.

What does your call analytics dashboard include?

The daily dashboard report provides a configurable snapshot of Call Volume and Productivity statistics by user or department, including:

  • Call Details and Statistics
  • Inbound and Outbound Call activity
  • Call Quality summary
  • Answered calls, unanswered calls and call duration

What do I need to get started on Microsoft Teams call analytics?

All you need to do is contact us. One of our client specialists will reach out to you within 2 hours (office hours) to answer questions and plan your evaluation or deployment of Microsoft Teams Call Analytics.

Check out all the features available through BlueSky UC

Isometric icon of how Microsoft Teams Direct Routing helps business to increase uptime with its failover capabiilties

Failover capabilities

Keep your phone active and support your most critical conversations in the event of an internet outage

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BlueSky UC's services of cloud based company cloud recording isometric icon to management, regulatory, and compliance benefits

Call recording

Record your phone calls through our reliable cloud system for compliance or quality management purposes

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Isometric icon of BlueSky UC enabling business with Microsoft Teams to record their inbound and outbound calls through our cloud-based service

Call detail records

Receive powerful and actionable business intelligence capabilities through advanced reports

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