Microsoft Teams Call Recording Services
Effectively track and record Teams phone calls for compliance, training, or quality assurance purposes
Support compliance
Ensure compliance with financial, healthcare, data protection, and PCI regulations, covering PCI, MiFID II, GDPR, Dodd-Frank, SCA, CMS, and HIPAA
Dispute resolution
Improve dispute resolution through agreement review, clear communication via stereo playback, and secure evidence storage
Improve performance
Monitor and support your team to help them perform at their very best
Best-in-class integration
Delivering all the capabilities you need in a single, Microsoft certified solution
Enable Microsoft Teams Call Recording to comply with major regulations, improve sales, service, and business performance
1. Full communication capture
Capture all Teams communications, including audio, video, and screen sharing for compliance
2. Easy search & playback
Easily search and play back recordings with tags, flags, and notes. Integrate with Dynamics for CRM access
3. Robust security & disputes
Encrypt and store recordings for compliance needs, like MiFID II, Dodd-Frank, and HIPAA. Use recordings for audits or dispute resolution
4. GDPR compliance & reporting
Comply with GDPR by managing call recordings, deleting them as needed, and maintaining audit reports
Microsoft Teams PSTN call recording capabilities for all industries
Financial & Insurance Services
Securely store calls for regulatory compliance, including FCA, MiFID II (EU), and Dodd Frank (US) requirements, with full encryption
Retail, Travel and Tourism
PCI compliance with manual and automatic pause/resume, utilizing DTMF for cloud-based PCI DSS Level 1 payment services
Healthcare
Securely records interactions for HIPAA compliance and dispute resolution
Brands that trust us
Frequently Asked Questions
What is BlueSky UC Microsoft Teams Call Recording, and what does it do?
BlueSky UC Microsoft Teams Call Recording is a Microsoft-certified call recording and quality measurement solution designed to meet compliance regulations. It captures various types of calls, including audio, video, screens, and meetings, and provides business intelligence to improve sales and service performance.
What types of calls does BlueSky UC Call Recording capture?
BlueSky UC Teams Call Recording captures every type of call, including audio, video, screens, and meetings. This includes Teams-to-Teams calls, internal calls, and calls to third-party phone systems, thanks to integration with the Microsoft Graph API.
Can I use BlueSky UC Microsoft Teams Call Recording with different call services within Microsoft Teams?
Yes, you can use BlueSky UC Teams Call Recording with various call routing options in Microsoft Teams. It is calling routing agnostic and compatible with Microsoft Call Plan, Direct Routing, Contact Center, and more.
Where are the recorded calls securely stored, and can I access them easily?
All recorded calls are securely stored in Azure. You can easily access them for reference, auditing, and training purposes. Azure provides a secure and reliable storage solution.
What additional features does BlueSky UC Teams Call Recording offer beyond basic call recording?
BlueSky UC Teams Call Recording offers various additional features, including secure file-sharing, custom recording rules, performance assessment, and AI speech analytics. These features provide comprehensive capabilities for managing and analyzing recorded calls.
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