Choosing a Microsoft Teams Direct Routing Provider: What You Need to Know

Choosing a Microsoft Teams Direct Routing Provider: What You Need to Know

Microsoft Teams has become a popular communication and collaboration platform for businesses of all sizes. One of the key features of Teams is Direct Routing, which allows organizations to use their own phone system with Teams. This feature has opened up a world of possibilities for businesses looking to modernize their communication systems. However, choosing…

Using call analytics & reporting tools to optimize your Microsoft Teams Experience

Using call analytics & reporting tools to optimize your Microsoft Teams experience

In today’s fast-paced business environment, organizations are constantly looking for ways to increase productivity and efficiency. One such tool that has gained immense popularity for VoIP communication in recent years is Microsoft Teams voice —in fact, as of June 2022, the number of Teams Phone PSTN users has reached an impressive milestone of 12 million,…

Microsoft Teams Premium is now available and powered with ChatGPT

Microsoft Teams Premium is now available and powered with ChatGPT

Microsoft Teams is a powerful collaboration platform that has revolutionized the way organizations communicate and collaborate. With the recent release of Teams Premium, users have access to even more advanced features, including enhanced security and compliance, and access to a virtual desktop. In addition, Teams Premium is taking collaboration to the next level with the…

Microsoft Teams VoIP Integration FAQs

Microsoft Teams VoIP Integration FAQs

Outdated telephony services are affecting many organizations worldwide due to lack of flexibility, high costs, and complexity of maintenance. If your business has already decided to enhance its communications and move to Teams enterprise voice services, you may have questions about Microsoft Teams VoIP integration through Direct Routing. To help organizations understand what is needed…

Microsoft Recognized as Leader in 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service

Microsoft Recognized as Leader in 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service

Microsoft UCaaS has created new opportunities and expectations for what unified communications as a service can and should do. With 270 million monthly active users, Microsoft Teams has become essential to how hundreds of millions of people meet, call, chat, collaborate, and do business. As a Microsoft Gold Partner, we are happy to announce that…

Microsoft is introducing the Teams Shared Device License

Microsoft is introducing the Teams Shared Device License

Microsoft Teams has evolved its software offerings to accommodate new workplace use cases and expanded device functionalities. In our previous article, we introduced to you the rebranding of the existing Common Area Phone (CAP) license to the Teams Shared Device license that enables broader functionalities by involving shared devices. Nevertheless, this rebranded license will continue…

Teams Rooms Ignite 2022

Microsoft Teams Rooms, Teams devices, and intelligent cameras announcements – Ignite 2022

During Ignite 2022, Microsoft announced some innovations in Microsoft Teams Rooms, Teams devices, and a host of intelligent devices to help employees fully participate across the hybrid workplace. Read on to learn everything that is new in Microsoft Teams Rooms, Teams devices, and innovations in intelligent cameras. Microsoft Teams Devices Hot desking experience available on…

Microsoft Teams Phone announcements from Ignite 2022

Microsoft Teams Phone announcements from Ignite 2022

A few weeks ago, we talked about Microsoft Teams reaching the milestone of 12 million Teams Phone PSTN users, nearly the double of users from a year prior. Teams have been positioned on the top list of favorite collaboration platforms due to their capabilities of providing organizations with innovative functionality, enterprise-grade reliability, and simplicity to…

SIP Gateway to upgrade Skype for Business Online (3PIP) phones to Microsoft Teams

SIP Gateway to upgrade Skype for Business Online (3PIP) phones to Microsoft Teams

In July 2021, Microsoft retired Skype for Business Online (SfBO). As a result, many organizations find themselves with the uncertainty of protecting the investment they have made in Skype for Business Online phones (3PIP phones). Therefore, Microsoft is announcing a solution to help them upgrade to Teams. Through SIP Gateway, organizations can enable these devices…