Microsoft Teams has become an essential communication tool for businesses of all sizes, facilitating remote work and collaboration across locations. As a platform that handles a large volume of data, Teams also generates a significant amount of call detail records (CDRs) that can provide insights into user behavior, compliance, and data retention. CDRs contain a…
Your organization probably already uses Microsoft Teams for business communications, and until now, it has been a cost-effective solution, as well as a game changer for effective collaboration. Nevertheless, when you began to evaluate improving customer service and brand reputation, you may have found a hindrance in the functionalities that Teams provides to strengthen these…
Without reporting and analytics, organizations have a lack of call data visibility which obstructs their ability to effectively and efficiently assist customers. By adopting the right communications management solution, organizations will enhance agents’ productivity and lead to happier customers. In our previous article we introduced the BlueSky Contact Center for Microsoft Teams, a solution built…
For global organizations that have adopted Teams for their cloud communications, integrating contact center capabilities has become a common need. In today’s world, leveraging modern communications solutions is crucial to build customer loyalty and good brand perception. How can you achieve this? Through an enhanced, consistent, and secure customer experience across any point of contact.…