MS Teams has become for many organizations the best option to integrate collaboration and communications systems in a single environment. By migrating to Microsoft telephony, business can simplify their infrastructure and improve efficiency, user experience, and customer engagement. As a result, with the integration of this MS VoIP technology, businesses ensure continuity while building a more digitally enabled workforce.
Options to leverage Microsoft Teams Phone System
If you have already rolled out Teams as your hub for collaboration, you can convert it into a business phone by adding voice PBX capabilities. There are two options to do this: Microsoft Calling Plans or Direct Routing. We know what you are thinkng, how do you determine which option is right for you and your business? Let’s take a closer look at the main benefits and disadvantages of each service.
Microsoft Calling Plans
MS Calling Plans are offered by Microsoft and allow business to include phone numbers and a bundle of minutes to their Microsoft 365 plans. This native solution is acquired on a per-user license and maintained directly by Microsoft without an additional PSTN carriers.
There are 2 Calling Plans options available in 16 countries:
- Domestic Calling Plan: Licensed users can call out to numbers located in the country/region where they are assigned in Microsoft 365 or Office 365.
- Domestic and International Calling Plan: Licensed users can call out to numbers located in the country/region where their Microsoft 365 or Office 365 license is assigned to the user based on the user’s location, and to international numbers in 196 countries/regions.
For small businesses this is the easiest way to get started with cloud-based telephony without searching for a third-party provider.
If a company’s workforce is in countries where Calling Plans are available, this is a great solution to consider.
As Calling Plans are a straightforward solution to deploy, companies will face some limitations and disadvantages as well.
This is a self-service set up solution managed by Microsoft, which means your business will get limited support available. Moreover, the monthly license cost of Calling Plans is high compared with the flexibility offered by Direct Routing.
If an organization has users in countries that are not included in the list, this option will be restricted.
Microsoft Teams Direct Routing
Direct Routing lets organizations connect a supported, customer-provided Session Border Controller (SBC) to Microsoft Phone System. This option allows users to connect their Microsoft Teams to a PSTN and receive external and internal calls without leaving their Teams environment.
This solution rather than coming from Microsoft, Direct Routing is offered by a VoIP provider, like BlueSky UC.
Firstly, Phone System through Direct Routing delivers a more flexible, cost-effective, and supportive service. Certainly, Direct Routing compared to PSTN connections and calling plans, offers better pricing based on volume featuring pay as you options go as well as term discounts. Just by replacing your PSTN connections and calling plans, you can save between 25% and 40% in your monthly usage spend.
Secondly, with Direct Routing you can get enterprise-class support to ensure higher availability and business uptime. Therefore, you can leverage tailored solutions and enhance your organization growth through CDR, Call Analytics, and Failover capabilities.
In comparison to Calling Plans, through Direct Routing all countries are covered.
Usually, Direct Routing Solutions are more complex to leverage than Microsoft Calling Plans. But this depends on the requirements of each business.
Thinking about optimizing Your Communication?
BlueSky UC premium Direct Routing services have been designed to offer enterprises a no-compromises alternative to Microsoft Calling Plans. To get started all you need to do is contact us. One of our client specialists will reach out to you and guide you to choose the right option.
To learn about plans, pricing, and solutions click here.
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