Over 270 million active monthly users use Teams to communicate, collaborate, and stay in the flow of work. Teams Phone alone counts nearly 80 million active users, placing a billion calls monthly.
Whether you already have implemented Teams for calling or still in the transition to migrate to the cloud, this article will help you understand Teams’ capabilities and the best practices to extend its value with custom solutions.
Easily implement an enterprise-grade contact center solution in Teams
The BlueSky Contact Center ensures a seamless and reliable integration of contact center with Teams. It is a platform that helps you modernize your operations while standardizing on a single platform for all companies’ communications. By being built from the ground up on the Microsoft Teams technology stack, you don’t need any external components to install or integrate. This is a purpose-driven platform, designed for organizations with up to 300 agents that offers features and extensibility to help you scale size and capabilities to accommodate changing business requirements.
Features
- ACD/IVR
- Score-based routing
- Call queues (Skills)
- Screen pop with CRM integration
- Call back & voicemail capabilities
- And more…
Enable compliant communications with call recording solutions for Teams
In the current hybrid world and with a workforce that is more mobile than ever before, organizations are broadly seeking new and innovative ways to communicate. The need to ensure corporate compliance by implementing corporate policies on online communications, especially in regulated industries, is of utmost importance.
Organizations that are required by a regulatory body to record, store, and process communications via online meetings and calls, based on an administrative policy, can stay compliant by integrating call recording solutions to Teams. This allows organizations to easily record and manage interactions from multiple channels and data sources with the confidence that their organization’s data and privacy are secured, protected, and compliant.
BlueSky UC call recording solution features
1. Outstanding technical support
Enjoy quick deployment, expertise, and 24/7 critical admin support
2. Azure-native recording solution
Maintain compliance no matter where employees are located
3. Robust security
Military-grade encryption and redundant storage
Microsoft Teams is where hybrid work happens. Take advantage of Teams capabilities by extending its value and features with custom solutions. Need assistance? We can help you. BlueSky UC is a certified Microsoft Gold Partner with over 13 years of experience with Microsoft VoIP technologies. Do not hesitate to reach out to start planning your next project with us.
