Many organizations keep adopting a hybrid strategy in their processes. Therefore, the economy and scale of Microsoft cloud technologies has helped them bring everything under one umbrella and eliminate costs and administration for third-party solutions, without sacrificing security or continuity. Having collaboration and phone system in a single interface represents a big opportunity to help people continue business as usual if they experience any power or connectivity problems.
Businesses can replace phone lines and analog with a cloud-based system and get PBX capabilities, without complicated and expensive equipment. Take a quick look at some of the Teams Phone System features.
Phone System features
| Cloud auto attendants | Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization. |
| Cloud call queues | Lets you configure how call queues are managed for your organization. For example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on. |
| Music on hold | Plays default music defined by the service or custom music uploaded by the tenant administrator. |
| Call answer/initiate | Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. |
| Call forwarding options and simultaneous ring | Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail. |
| Group call pickup and forward to group | Users can share incoming calls with colleagues so that they can answer calls that occur while the user is unavailable. |
| Transfer a call and consultative transfer | Users can transfer calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone. |
| Transfer to voicemail mid call | Lets users transfer to voicemail during a call.
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| Call park and retrieve | Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call. |
| Call phone number from search | Lets users place a call from the search box by using the /call command and specifying a name or a number. |
| Caller ID | Calls from inside the company display a detailed caller ID that pulls information from the corporate directory. It shows picture ID and job title instead of just a phone number. |
| Device switching | Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset. |
| Presence-based call routing | Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated. |
| Integrated dial pad | Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls. |
| Federated calling | Lets users securely connect, communicate, and collaborate with users in federated tenants. |
| Make and receive a video call | If the user’s account is enabled for video calls, the user can make face-to-face video calls with their contacts. |
| Cloud Voicemail | When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. |
| Cloud Voicemail user settings | Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings. |
| Secondary ringer | Users with multiple speaker devices can choose to set a secondary device to ring in addition to their default speaker. |
| Distinctive ring alerts | To distinguish the type of call, users can choose separate ringtones for normal calls, forwarded calls, and delegated calls. |
| Shared Line Appearance | Lets users share their phone line so that another user can make and receive calls on their behalf. |
| Call blocking | This feature lets users add phone numbers to a blocked list so that the next call from that number is blocked from ringing the user. |
| Common Area Phones | These phones are typically placed in an area like a lobby or conference room and are set up as devices rather than users. Common area phones can automatically sign into a network. |
| Unassigned number routing | Allows routing of unassigned numbers to users, auto attendants, call queues or a custom announcement. |
How to enable rich, reliable, and secure calling
To get started with Teams Phone System all you need to do is click on the button below. Our client specialists will reach out to you to answer questions you may have about Teams voice. Also, to plan your phone system transition. Therefore, you can count on us for expertise on Microsoft Teams licensing, project planning, Teams Voice readiness, Teams DID porting assistance, training, support, and more.
