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Microsoft Teams Phone System Features

Apr42022
UCaaSFeatures of Microsoft Teams Phone System

Many organizations keep adopting a hybrid strategy in their processes. Therefore, the economy and scale of Microsoft cloud technologies has helped them bring everything under one umbrella and eliminate costs and administration for third-party solutions, without sacrificing security or continuity. Having collaboration and phone system in a single interface represents a big opportunity to help people continue business as usual if they experience any power or connectivity problems.

Businesses can replace phone lines and analog with a cloud-based system and get PBX capabilities, without complicated and expensive equipment. Take a quick look at some of the Teams Phone System features.

 

Phone System features

Cloud auto attendantsLets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization.
Cloud call queuesLets you configure how call queues are managed for your organization. For example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on.
Music on holdPlays default music defined by the service or custom music uploaded by the tenant administrator.
Call answer/initiateLets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.
Call forwarding options and simultaneous ringLets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.
Group call pickup and forward to groupUsers can share incoming calls with colleagues so that they can answer calls that occur while the user is unavailable.
Transfer a call and consultative transferUsers can transfer calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone.
Transfer to voicemail mid callLets users transfer to voicemail during a call.

 

Call park and retrieveLets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call.
Call phone number from searchLets users place a call from the search box by using the /call command and specifying a name or a number.
Caller IDCalls from inside the company display a detailed caller ID that pulls information from the corporate directory. It shows picture ID and job title instead of just a phone number.
Device switchingLets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset.
Presence-based call routingControls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated.
Integrated dial padLets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls.
Federated callingLets users securely connect, communicate, and collaborate with users in federated tenants.
Make and receive a video callIf the user’s account is enabled for video calls, the user can make face-to-face video calls with their contacts.
Cloud VoicemailWhen a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment.
Cloud Voicemail user settingsLets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings.
Secondary ringerUsers with multiple speaker devices can choose to set a secondary device to ring in addition to their default speaker.
Distinctive ring alertsTo distinguish the type of call, users can choose separate ringtones for normal calls, forwarded calls, and delegated calls.
Shared Line AppearanceLets users share their phone line so that another user can make and receive calls on their behalf.
Call blockingThis feature lets users add phone numbers to a blocked list so that the next call from that number is blocked from ringing the user.
Common Area PhonesThese phones are typically placed in an area like a lobby or conference room and are set up as devices rather than users. Common area phones can automatically sign into a network.
Unassigned number routingAllows routing of unassigned numbers to users, auto attendants, call queues or a custom announcement.

 

How to enable rich, reliable, and secure calling

To get started with Teams Phone System all you need to do is click on the button below. Our client specialists will reach out to you to answer questions you may have about Teams voice. Also, to plan your phone system transition. Therefore, you can count on us for expertise on Microsoft Teams licensing, project planning, Teams Voice readiness, Teams DID porting assistance, training, support, and more.

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