Analyzing take-up, governance, and performance gains from your use of Microsoft Teams could be your business’ next step in order to extend and strengthen Teams Direct Routing.
Our advanced Microsoft Teams call analytics is a simple to use reporting and analytics solution for Microsoft Phone System. This allows for quick and easy access to critical data, regarding usage and performance. It provides insights into user-adoption trends, call quality, employee productivity, call costs, and much more.
Through a daily dashboard report you can get a configurable snapshot of Call Volume and Productivity statistics by user or department, including:
- Call Details and Statistics
- Inbound and Outbound Call activity
- Call Quality summary
- Answered calls, unanswered calls, and call duration
Microsoft Teams call analytics benefits
1. Easier cost management
Understand call usage to gain tighter control over costs and to apportion call costs for easy cross-company billing.
2. Manage user experience
Monitor call quality, identify any problems, know what needs fixing, check who’s using certified headsets and devices, and drill down into team and individual detail to identify root cause of poor quality.
3. Enhance efficiency
View metrics of call-handling times to improve resource planning, translate expected efficiency gains into improved customer-service KPIs, and understand how your UC technologies are creating a more efficient workplace.
4. Analize adoption
You can monitor trends in user adoption across all aspects of your platform and highlight areas for further education and training.
5. Download data
Export data and visualize business insights through platforms such as: Microsoft Excel or Microsoft Power BI.
6. Reduce abuse and time theft
Use budget thresholds and alerts to control costs and eliminate external fraud. Moreover, improve call resolutions for a better customer experience.
Features
Through an easy-to-manage platform, you can understand your Microsoft Teams performance and improve accuracy, efficiency, and response time with data-driven decisions.
- Apply filters to ensure only relevant data is displayed
- Select date range to monitor usage trends over a period of time
- Click through to detailed information
- User defined dashboard
- Filtering data at OU (Organization Unit) level
- Role based access
- Drill through from summary pages to detailed information
- Report export
- Instant access to Teams tenant data
If you are ready to begin the process of extending your Teams Voice capabilities, all you need to do is contact us. One of our client specialists will reach out to you to answer questions and plan your integration of call analytics.
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