How to develop effective business communication?
In today’s world, effective business communication is necessary for any company. As Tsai and Ghoshal mentioned in the Social Capital and Value Creation article, communication is a critical component of successful collaboration among employees and customers. This enables co-workers to foster ideas, build common ground, and to develop interpersonal relationships. As organizations are embracing more and more hybrid work, improved communications turned into a high priority.
You are probably already familiar with the benefits of adopting Microsoft Teams as your collaboration hub. So, the next big thing you might be considering is unifying your calling experiences.
In this article we are going to talk about how to develop effective communication by integrating Microsoft Teams’ collaboration and communication solutions in a single hub.
Build customer engagement with a Contact Center
Many companies have been locked into existing contact centers’ technology with limited options and infrastructure that won´t scale. Until recently, this was the best option available. However, now cloud contact centers use the latest in communications technology to give businesses a modern alternative to on-prem contact centers.
Provide a seamless experience across all touch points by configuring a multichannel contact center into your Microsoft Teams capabilities. By having a contact center integrated with your company’s applications, you will be able to customize call flows around your business processes while successfully routing it to the right agent or employee every time.
Gain visibility through a Call Detail Record (CDR)
Drive company growth with powerful and actionable business intelligence capabilities through an advanced CDR. In an easy-to-use dashboard you can monitor your team’s and phone systems’ performance with real-time data and metrics. These capabilities will help you get more out of your business phone system and deliver a world-class service to your customers.
Quality management with call recording
Documenting all your business calls can bring many benefits in many of your business’ processes, such as:
- Enhance customer satisfaction by recording and monitoring calls to resolve customer complaints in a timely manner.
- Identify key areas of improvement and enhance staff training with effective communication skills.
- By recording your calls, you can increase corporate liability and be able to diffuse many lawsuit scenarios.
- Maintain compliance with all the regulatory groups such as government or private entities.
- Improved security
If you are already using Microsoft Teams, you will be able to record your inbound and outbound calls through BlueSky UC’s cloud-based service. You can choose between company-wide, department or individual recording modes. The benefits of these services can apply to businesses across a variety of sectors, such as financial, legal, healthcare, government, and more.
Improve business uptime
Occasionally, when you are using Direct Routing to connect to Microsoft Phone System, you might experience an internet outage. We know downtime in you calling service could seriously impact your day-to-day operations, so, to support the most critical conversations in the event of an outage, the integration of failover capabilities to your Teams Voice is crucial.
By deploying these communications capabilities, you are opening the door to a whole new world of connection for the demands of hybrid work.
For more information about how BlueSky UC’s solutions create the communication stack that’s right for your needs, please, contact us.
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