Cisco Webex vs Microsoft Teams Phone System comparison
Microsoft Teams Phone System and Webex are two of the most popular communication and collaboration tools for businesses. Both platforms…
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Microsoft Teams VoIP Integration FAQs
Outdated telephony services are affecting many organizations worldwide due to lack of flexibility, high costs, and complexity of maintenance. If…
5 signs you need to modernize your phone system
Staying current with technology can be difficult, especially when it comes to essential tools for your business such as your…
VoIP technology trends to watch out for in 2023
Remote working has quickly become the new normal, creating an unprecedented demand for VoIP services during the last few years.…
Microsoft Recognized as Leader in 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service
Microsoft UCaaS has created new opportunities and expectations for what unified communications as a service can and should do. With…
Microsoft is introducing the Teams Shared Device License
Microsoft Teams has evolved its software offerings to accommodate new workplace use cases and expanded device functionalities. In our previous…
Benefits of the BlueSky Contact Center for Microsoft Teams
Your organization probably already uses Microsoft Teams for business communications, and until now, it has been a cost-effective solution, as…
New features in Microsoft Teams Phone- December 2022
A few days ago, Microsoft announced the latest Microsoft Teams Phone System features released in 2022. From licensing updates to…
Microsoft Teams Rooms, Teams devices, and intelligent cameras announcements – Ignite 2022
During Ignite 2022, Microsoft announced some innovations in Microsoft Teams Rooms, Teams devices, and a host of intelligent devices to…
Microsoft Teams Phone announcements from Ignite 2022
A few weeks ago, we talked about Microsoft Teams reaching the milestone of 12 million Teams Phone PSTN users, nearly…
SIP Gateway to upgrade Skype for Business Online (3PIP) phones to Microsoft Teams
In July 2021, Microsoft retired Skype for Business Online (SfBO). As a result, many organizations find themselves with the uncertainty…
Enhanced audio quality with Microsoft Teams
Everyone has experienced poor meeting and call quality due to a bad network connection. The growth in hybrid work has…
Microsoft Teams Phone reaches +12 million PSTN users connected
Cloud-based calling has created new opportunities and expectations for what a calling service can and should do. Users can stay…
Features of the BlueSky Contact Center for Microsoft Teams
Without reporting and analytics, organizations have a lack of call data visibility which obstructs their ability to effectively and efficiently…
Introducing the BlueSky Contact Center for Microsoft Teams
For global organizations that have adopted Teams for their cloud communications, integrating contact center capabilities has become a common need.…
UCaaS trend: Softphones are replacing deskphones due to remote work
The rise of companies transitioning to remote and hybrid work continues. Therefore, organizations face obsolete systems, devices, and tools that…
New features in Microsoft Teams Phone System: August & September 2022
Microsoft continues to work on improving audio and video functionalities in Microsoft Teams. In August and September 2022, they announced…
Main differences between on-prem and cloud phone systems
Staying up-to-date with technological developments and keeping costs under control while maintaining critical infrastructure can be a challenge for many…
A new era of Microsoft Teams communications with eCDN introduction
As live streaming becomes more common in the workplace; large organizations with thousands of employees need reliable enterprise video streaming…
Microsoft Teams Phone: The only UCaaS provider with 100% uptime and highest quality
Selecting the right UCaaS tool implies many considerations such as cost, functionality, and support ecosystem. Those factors allow for relatively…
Slack vs. Microsoft Teams voice: Which one is better?
Software that brings together chat, calls, documents, and video conferencing is a must-have in today’s business landscape. Slack and Microsoft…
Deciding on a Business Phone System: What’s right for your organization?
Choosing a new business phone system may sound intimidating, whether you are starting a new company or want to replace…
How to integrate Microsoft Teams calling capabilities into applications?
A few weeks ago, Microsoft announced interoperability of Azure Communication Services with Microsoft Teams with the general availability of Azure…
What you need to know before deploying Unified Communications
Unified Communications (UC) refers to the integration of instant messaging, VoIP, video conferencing, file sharing, and apps in one landscape.…
Microsoft Teams calls and meetings improved with AI and machine learning
Communication and collaboration solutions such as Microsoft Teams, have played a critical role in enabling business’ continuity during the past…
Microsoft Teams can help you unify your global organization
Technology has widened the talent landscape. For global organizations, one of the brightest sides of the shift to remote work…
4 ways to enhance your Microsoft Teams cyber security
Microsoft Teams has been the preferred tool for collaboration and communication due to its reliability. As part of the Microsoft…
Extend the value of Microsoft Teams with custom solutions
Over 270 million active monthly users use Teams to communicate, collaborate, and stay in the flow of work. Teams Phone…
New features in Microsoft Teams Phone – July 2022
Welcome to our monthly article where we talk about the latest updates and enhancements in Microsoft Teams Phone, to make…
Microsoft Teams Rooms Pro is replacing the previous Standard and Premium offers
In order to simplify the journey for user adoption, new updates in Microsoft Teams Rooms licensing and managed services were…
MS Teams Phone vs Zoom Phone – Full Comparison
Google Voice, Zoom Phone, Slack, or MS Teams Voice? Choosing your next VoIP provider should not be a headache. In…
MS Teams Phone vs. Google Voice, which one is better?
In the world that we now live in, full of different providers, comparing two different products or services is…
Innovations coming to Microsoft Teams Phone – August 2022
Microsoft announced a bunch of new innovations for Microsoft Teams to enhance your organization’s hybrid work journey. Now is the…
Enhance hybrid meetings with Microsoft Teams device store
Hybrid meetings with both remote attendees and in-room meeting participants are the new normal. Through verified and certified devices for…
Microsoft Teams on VDI get more features for calls and meetings
Last June Microsoft announced the general availability of additional calling and meetings experiences for organizations using Microsoft Teams in a…
4 best practices for a Microsoft Teams telephony migration
In order to enhance digital transformation, many businesses continue to evaluate Microsoft Teams as their primary phone system due to…
How to Set Up an Auto Attendant in Microsoft Teams
One of the main features Microsoft Teams Phone System offers is to let people call your organization and navigate a…
UCaaS Security: The Importance of Encryption in Unified Communications
New ways of working have become a part of our reality. Microsoft Teams UCaaS solutions have been a game changer…
New Microsoft Teams features to improve audio functionality
As per usual, Microsoft continues to work on improving audio and video functionalities in Microsoft Teams. In June 2022, they…
Microsoft Teams Meeting Rooms Licensing – June 2022
Many organizations are transforming meeting spaces ranging from small huddle areas to large conference rooms through a modern and collaborative…
Call Recording Compliance
’Your call may be monitored or recorded’, are you familiar with this phrase? This, or some variations of it are…
What is Microsoft 365 Phone System?
Microsoft 365 Phone System is a complete, cloud-based calling solution that is uniquely positioned to add calling into the flow…
New features in Microsoft Teams Phone – May 2022
During the last month, Microsoft announced several new Teams Phone and Rooms features that will continue to enhance user experience…
Licensing guide for Microsoft Teams Phone System
In this guide we will provide a comprehensive breakdown to simplify Microsoft Teams licensing in order to integrate Phone System.…
Quality of Service (QoS) in Microsoft Teams Phone System
Since operations transitioned from on-site to a remote scenario, continuity and high quality in meetings and phone are two relevant…
Microsoft Phone System Plans & Pricing Overview
Over the past few years, organizations have kept transforming their operations by improving how their employees collaborate using solutions such…
The importance of highly available voice services in the Mental Health Industry
Ever since the pandemic started the levels of stress and anxiety increased, leaving clear proof of the importance of mental…
How Microsoft Teams has transformed Microsoft since its launch
Productivity and collaboration in a hybrid scenario are now possible with innovative tools such as Microsoft Teams. It has been…
Benefits of a Multi-Channel Contact Center for Microsoft Teams
To improve customer experiences, extending reliable tools to the hybrid workforce has become a necessity for many businesses. Since digital…
Overview of Microsoft Teams Call Recording Security
Microsoft Teams has been enhanced to support integration of third-party recording solutions, to provide an end-to-end solution for configuring, managing,…
Customer Lockbox is Now Available for Microsoft Teams
In March 2022, Microsoft announced an update to enable Teams support for the Customer Lockbox feature. Customer Lockbox was available for…
Migration Project: On-Premises PBX to Microsoft Teams
Many companies have prioritized modernizing their communication systems due to new ways of work. Today we will talk about a…
Latest Microsoft Teams Phone Features – Enterprise Connect 2022
Five years ago, Microsoft Teams was launched in general availability. Today with over 270 million monthly users, Teams is where…
Microsoft Teams Phone System Features
Many organizations keep adopting a hybrid strategy in their processes. Therefore, the economy and scale of Microsoft cloud technologies has…
Enjoy High-fidelity Audio in Microsoft Teams Phone System
Each day, millions of users across the globe choose Microsoft Teams to communicate and collaborate. As a result, Microsoft maintains…
Microsoft Teams launches Device Trade-In program
Microsoft announced the new Device Trade-In program for its collaboration and communication platform Microsoft Teams. This program was created with…
Ensure Security in Microsoft Teams Calls with End-to-end Encryption
Microsoft announced that end-to end encryption (E2EE) is now generally available for Microsoft Teams calls in order to strengthen phone…
Microsoft Teams Calling on Legacy PBX phones with SIP Gateway
As a result of many organizations with existing investments in legacy PBX phones, Microsoft announced that SIP Gateway is now…
New features in Microsoft Teams Phone System
In today’s article we talk about the updates and new features for Microsoft Teams Phone System for admin and end…
Increase your ROI with Microsoft Teams Phone System
Many organizations have found the necessity to look for alternatives to the traditional phone service to make their processes more…
How to Create a Call Queue in Microsoft Teams
Call queues in Microsoft Teams provides a method of routing callers to people in your organization who can help with…
Microsoft Operator Connect vs Direct Routing for Microsoft Teams
With the launch of Microsoft Operator Connect, now organizations have new possibilities to strengthen their calling experience. There is no…
Cyber Security for Unified Communications as a Service (UCaaS) in 2022
We live in a world of increasing challenges as we face more people working from different places and devices. This…
New Microsoft Teams Phone Capabilities
One-to-one calls and meetings are a critical way to get work done. With more than 80 million users, Microsoft Teams…
Trends in UCaaS for 2022
Since the start of the pandemic (+20 months ago), extending reliable communication and collaboration tools to the hybrid workforce became…
Gartner recognizes Microsoft as Leader in Unified Communications as a Service Solutions – 2021
In the past 2 years, hybrid work has become the new normal. Innovating the tools organizations requires to ensure continuity,…
Gain business insights with Microsoft Teams call analytics
Analyzing take-up, governance, and performance gains from your use of Microsoft Teams could be your business’ next step in order…
What are Microsoft Teams Dial Plans?
If you are looking to leverage Phone System capabilities in Office 365 with Microsoft Teams, understanding the functionality of dial…
How to Enable High Availability for your Microsoft Teams Phone System
How to Enable High Availability for your Microsoft Teams Phone System We know downtime in your calling service could seriously…
Microsoft Teams Direct Routing Licensing Requirements
In order to deploy Microsoft Teams Direct Routing, there are several components enterprises and small-medium businesses must follow. Organizations will…
Microsoft Teams VoIP Troubleshooting – 4 Tips for Connection Issues
Microsoft Teams VoIP Troubleshooting – 4 Tips for Connection Issues Modern businesses’ workflows demand a global approach to communications. That…
How to implement Direct Routing for Microsoft Teams? – Quick Guide
How to implement Direct Routing for Microsoft Teams? – Quick Guide In previous posts we have talked about how having…
Microsoft 365 is extending audio conferencing capabilities
Microsoft 365 is extending audio conferencing capabilities Last August 19, Microsoft announced changes on commercial pricing for Microsoft 365, –…
Direct Routing Vs. Calling Plans for Microsoft Teams
Microsoft Teams have become for many organizations the best option to integrate collaboration and communications systems in a single environment.…
Boost your ROI with Microsoft Teams Contact Center
For many years, business have only used contact centers for agents to receive incoming calls and address customer concerns or…
What is Microsoft Enterprise Voice?
What is Microsoft Enterprise Voice? Microsoft Teams, with over 145 million daily active users has developed a comprehensive communications system for…
What is Microsoft Teams Phone System?
What is Microsoft Teams Phone System? The integration of Phone System into your cloud experience provides the tools to face…
Why it is Time to Modernize Your Legacy Phone System
Why it is Time to Modernize Your Legacy Phone System We are living in an era in which communication is…
What is VoIP and how can it benefit a business?
What is VoIP and how can it benefit a business? Since its launch in 1995, Voice over Internet Protocol (VoIP)…
What is Microsoft Teams Direct Routing?
What is Microsoft Teams Direct Routing? Microsoft Teams is one of the fastest growing collaboration tools in the world with…
4 business benefits of unified communications (UC)
Extending reliable communication and collaboration tools to remote workforce has become a priority for many organizations since last year. By…
How to develop effective business communication?
How to develop effective business communication? In today’s world, effective business communication is necessary for any company. As Tsai and…
June 2021: What’s new for Microsoft Teams phones
June 2021: What’s new for Microsoft Teams phones Microsoft Teams’ phones services are constantly evolving to improve user experience and…
5 Cyber Security Features of UCaaS
5 Cyber Security Features of UCaaS By migrating your communications to a cloud-based solution such as Unified Communications as a…
Why you should move from PBX to Teams
Why you should move from PBX to Microsoft Teams Microsoft Teams has become an essential platform and the hub for…
4 benefits of Microsoft Teams Direct Routing
If you’ve already rolled out Microsoft Teams as your hub for internal and external connection across its modes of communications…
Where is Microsoft 365 Business Voice with Calling Plans available?
Where is Microsoft 365 Business Voice with Calling Plans available? Microsoft 365 Business Voice was launched November 2019 and has been available in…
What’s new in Microsoft Teams’ voice services
Microsoft Teams supports customer interaction streams by acting as a hub for internal and external customer connection…
How do I get my users ready for Microsoft Teams Business Voice?
If you already decided to move from legacy on-premises telephony provider and set up your Teams with the complete phone…
Auto Attendants & Call Queues in Microsoft Teams
We know technology plays a critical role to collaborate with partners and customers. In today’s business environment…
How to choose a unified communications provider?
So, you already know your team can and should work remotely. You have a system set up in place that…