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Microsoft Teams UCaaS Blog

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Security Maximizing your Microsoft Teams potential: How a Microsoft Teams consultant can help

Maximizing your Microsoft Teams potential: How a Microsoft Teams consultant can help

By Iovalli AcevedoMarch 21, 2023

Microsoft Teams has become an essential tool for modern workplaces, allowing employees to communicate and collaborate seamlessly across different locations…

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ConnectivityUCaaSVoice Choosing a Microsoft Teams Direct Routing Provider: What You Need to Know

Choosing a Microsoft Teams Direct Routing Provider: What You Need to Know

By Iovalli AcevedoMarch 13, 2023

Microsoft Teams has become a popular communication and collaboration platform for businesses of all sizes. One of the key features…

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Contact CenterUCaaS The Importance of Call Detail Records in Microsoft Teams for compliance and data retention

The importance of call detail records in Microsoft Teams for compliance and data retention

By Iovalli AcevedoMarch 7, 2023

Microsoft Teams has become an essential communication tool for businesses of all sizes, facilitating remote work and collaboration across locations.…

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ConnectivityUCaaSVoice Using call analytics & reporting tools to optimize your Microsoft Teams Experience

Using call analytics & reporting tools to optimize your Microsoft Teams experience

By Iovalli AcevedoFebruary 28, 2023

In today’s fast-paced business environment, organizations are constantly looking for ways to increase productivity and efficiency. One such tool that…

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Security Making the most of Call Detail Records in Microsoft Teams

Making the most of Call Detail Records in Microsoft Teams for better communication management

By Iovalli AcevedoFebruary 21, 2023

Call Detail Records (CDRs) in Microsoft Teams provide valuable call insights into communication patterns and trends within an organization. With…

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DevicesUCaaSVoice

Top 6 Microsoft Teams Phone questions answered by a Teams Voice Provider

By Iovalli AcevedoFebruary 15, 2023

Teams Phone simplifies enterprise-level communication in Microsoft Teams, keeping businesses connected from anywhere. With over 12 million Teams Phone PSTN…

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ConnectivityUCaaS Microsoft Teams Premium is now available and powered with ChatGPT

Microsoft Teams Premium is now available and powered with ChatGPT

By Iovalli AcevedoFebruary 7, 2023

Microsoft Teams is a powerful collaboration platform that has revolutionized the way organizations communicate and collaborate. With the recent release…

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ConnectivityUCaaSVoice Cisco Webex and Microsoft teams comparison

Cisco Webex vs Microsoft Teams Phone System comparison

By Iovalli AcevedoJanuary 31, 2023

Microsoft Teams Phone System and Webex are two of the most popular communication and collaboration tools for businesses. Both platforms…

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ConnectivityUCaaSVoice Microsoft Teams VoIP Integration FAQs

Microsoft Teams VoIP Integration FAQs

By Iovalli AcevedoJanuary 25, 2023

Outdated telephony services are affecting many organizations worldwide due to lack of flexibility, high costs, and complexity of maintenance. If…

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UCaaSVoice 5 signs you need to modernize your phone system

5 signs you need to modernize your phone system

By Iovalli AcevedoJanuary 17, 2023

Staying current with technology can be difficult, especially when it comes to essential tools for your business such as your…

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UCaaS VoIP Technology Trends to Watch Out For in 2023

VoIP technology trends to watch out for in 2023

By Iovalli AcevedoJanuary 10, 2023

Remote working has quickly become the new normal, creating an unprecedented demand for VoIP services during the last few years.…

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ConnectivityUCaaSVoice Microsoft Recognized as Leader in 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service

Microsoft Recognized as Leader in 2022 Gartner® Magic Quadrant™ for Unified Communications as a Service

By Iovalli AcevedoDecember 27, 2022

Microsoft UCaaS has created new opportunities and expectations for what unified communications as a service can and should do. With…

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ConnectivityDevicesVoice Microsoft is introducing the Teams Shared Device License

Microsoft is introducing the Teams Shared Device License

By Iovalli AcevedoDecember 21, 2022

Microsoft Teams has evolved its software offerings to accommodate new workplace use cases and expanded device functionalities. In our previous…

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Contact Center Benefits of BlueSky Contact Center

Benefits of the BlueSky Contact Center for Microsoft Teams

By Iovalli AcevedoDecember 16, 2022

Your organization probably already uses Microsoft Teams for business communications, and until now, it has been a cost-effective solution, as…

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DevicesVoice New features in Microsoft Teams Phone- December 2022

New features in Microsoft Teams Phone- December 2022

By Iovalli AcevedoDecember 14, 2022

A few days ago, Microsoft announced the latest Microsoft Teams Phone System features released in 2022. From licensing updates to…

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ConnectivityUCaaSVoice Teams Rooms Ignite 2022

Microsoft Teams Rooms, Teams devices, and intelligent cameras announcements – Ignite 2022

By Iovalli AcevedoNovember 29, 2022

During Ignite 2022, Microsoft announced some innovations in Microsoft Teams Rooms, Teams devices, and a host of intelligent devices to…

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ConnectivityDevicesUCaaSVoice Microsoft Teams Phone announcements from Ignite 2022

Microsoft Teams Phone announcements from Ignite 2022

By Iovalli AcevedoNovember 28, 2022

A few weeks ago, we talked about Microsoft Teams reaching the milestone of 12 million Teams Phone PSTN users, nearly…

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ConnectivityDevicesVoice SIP Gateway to upgrade Skype for Business Online (3PIP) phones to Microsoft Teams

SIP Gateway to upgrade Skype for Business Online (3PIP) phones to Microsoft Teams

By Iovalli AcevedoNovember 21, 2022

In July 2021, Microsoft retired Skype for Business Online (SfBO). As a result, many organizations find themselves with the uncertainty…

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ConnectivityDevicesUCaaSVoice Enhanced audio quality with Microsoft Teams

Enhanced audio quality with Microsoft Teams

By Iovalli AcevedoNovember 14, 2022

Everyone has experienced poor meeting and call quality due to a bad network connection. The growth in hybrid work has…

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UCaaSVoice Microsoft Teams Phone, reached the milestone of 12 million Teams Phone PSTN users

Microsoft Teams Phone reaches +12 million PSTN users connected

By Iovalli AcevedoNovember 9, 2022

Cloud-based calling has created new opportunities and expectations for what a calling service can and should do. Users can stay…

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Contact Center Features of the BlueSky Contact Center-for-Microsoft-Teams

Features of the BlueSky Contact Center for Microsoft Teams

By Iovalli AcevedoOctober 26, 2022

Without reporting and analytics, organizations have a lack of call data visibility which obstructs their ability to effectively and efficiently…

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Contact CenterUCaaS Introducing BlueSky Contact Center

Introducing the BlueSky Contact Center for Microsoft Teams

By Iovalli AcevedoOctober 25, 2022

For global organizations that have adopted Microsoft Teams for their cloud communications, integrating contact center capabilities has become a common…

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DevicesUCaaS UCaaS trend: Softphones are replacing deskphones due to remote work

UCaaS trend: Softphones are replacing deskphones due to remote work

By Iovalli AcevedoOctober 17, 2022

The rise of companies transitioning to remote and hybrid work continues. Therefore, organizations face obsolete systems, devices, and tools that…

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Connectivity New features in Microsoft Teams Phone System

New features in Microsoft Teams Phone System: August & September 2022

By Iovalli AcevedoOctober 12, 2022

Microsoft continues to work on improving audio and video functionalities in Microsoft Teams. In August and September 2022, they announced…

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UCaaS Main differences between on-prem and cloud phone systems

Main differences between on-prem and cloud phone systems

By Iovalli AcevedoOctober 10, 2022

Staying up-to-date with technological developments and keeping costs under control while maintaining critical infrastructure can be a challenge for many…

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ConnectivitySecurity A new era of Microsoft Teams communications with eCDN introduction

A new era of Microsoft Teams communications with eCDN introduction

By Iovalli AcevedoOctober 6, 2022

As live streaming becomes more common in the workplace; large organizations with thousands of employees need reliable enterprise video streaming…

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UCaaS Microsoft Teams Phone the only UCaaS provider with 100% uptime and highest quality

Microsoft Teams Phone: The only UCaaS provider with 100% uptime and highest quality

By Iovalli AcevedoSeptember 30, 2022

Selecting the right UCaaS tool implies many considerations such as cost, functionality, and support ecosystem. Those factors allow for relatively…

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ConnectivityUCaaS slack vs teams

Slack vs. Microsoft Teams voice: Which one is better?

By Iovalli AcevedoSeptember 28, 2022

Software that brings together chat, calls, documents, and video conferencing is a must-have in today’s business landscape. Slack and Microsoft…

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ConnectivityUCaaS Which Business Phone System Is Right for Your Organization?

Deciding on a Business Phone System: What’s right for your organization?

By Iovalli AcevedoSeptember 26, 2022

Choosing a new business phone system may sound intimidating, whether you are starting a new company or want to replace…

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ConnectivityUCaaS How to integrate Microsoft Teams calling capabilities into applications

How to integrate Microsoft Teams calling capabilities into applications?

By Iovalli AcevedoSeptember 21, 2022

A few weeks ago, Microsoft announced interoperability of Azure Communication Services with Microsoft Teams with the general availability of Azure…

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UCaaS What you need to know before deploying Unified Communications

What you need to know before deploying Unified Communications

By Iovalli AcevedoSeptember 19, 2022

Unified Communications (UC) refers to the integration of instant messaging, VoIP, video conferencing, file sharing, and apps in one landscape.…

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Connectivity Microsoft Teams calls and meetings improved with AI and machine learning

Microsoft Teams calls and meetings improved with AI and machine learning

By Iovalli AcevedoSeptember 14, 2022

Communication and collaboration solutions such as Microsoft Teams, have played a critical role in enabling business’ continuity during the past…

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ConnectivityUCaaS Microsoft Teams can help you unify your global organization

Microsoft Teams can help you unify your global organization

By Iovalli AcevedoSeptember 7, 2022

Technology has widened the talent landscape. For global organizations, one of the brightest sides of the shift to remote work…

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Security 4 ways to enhance your Microsoft Teams cyber security

4 ways to enhance your Microsoft Teams cyber security

By Iovalli AcevedoSeptember 5, 2022

Microsoft Teams has been the preferred tool for collaboration and communication due to its reliability. As part of the Microsoft…

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ConnectivityUCaaS Extend the Value of Microsoft Teams Phone with Partner Integrations By DanielaChocron Daniela Chocron

Extend the value of Microsoft Teams with custom solutions

By Iovalli AcevedoAugust 31, 2022

Over 270 million active monthly users use Teams to communicate, collaborate, and stay in the flow of work. Teams Phone…

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ConnectivityDevicesUCaaS New features in Microsoft Teams Phone - July 2022

New features in Microsoft Teams Phone – July 2022

By Iovalli AcevedoAugust 29, 2022

Welcome to our monthly article where we talk about the latest updates and enhancements in Microsoft Teams Phone, to make…

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DevicesUCaaS Microsoft Teams Rooms Pro is replacing the previous Standard and Premium offers

Microsoft Teams Rooms Pro is replacing the previous Standard and Premium offers

By Iovalli AcevedoAugust 26, 2022

In order to simplify the journey for user adoption, new updates in Microsoft Teams Rooms licensing and managed services were…

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ConnectivityUCaaS MS Teams Phone vs. Zoom phone

MS Teams Phone vs Zoom Phone – Full Comparison

By Iovalli AcevedoAugust 24, 2022

Google Voice, Zoom Phone, Slack, or MS Teams Voice? Choosing your next VoIP provider should not be a headache. In…

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ConnectivityUCaaS

MS Teams Phone vs. Google Voice, which one is better?

By Aranza PeraltaAugust 17, 2022

  In the world that we now live in, full of different providers, comparing two different products or services is…

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ConnectivityUCaaS Innovations in Microsoft Teams

Innovations coming to Microsoft Teams Phone – August 2022

By Iovalli AcevedoAugust 12, 2022

Microsoft announced a bunch of new innovations for Microsoft Teams to enhance your organization’s hybrid work journey. Now is the…

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DevicesUCaaS Microsoft Teams Devices Store

Enhance hybrid meetings with Microsoft Teams device store

By Iovalli AcevedoAugust 10, 2022

Hybrid meetings with both remote attendees and in-room meeting participants are the new normal. Through verified and certified devices for…

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ConnectivityUCaaS Microsoft Teams on VDI get more features for calls and meetings

Microsoft Teams on VDI get more features for calls and meetings

By Iovalli AcevedoJuly 29, 2022

Last June Microsoft announced the general availability of additional calling and meetings experiences for organizations using Microsoft Teams in a…

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ConnectivityUCaaS 4 best practices for a Microsoft Teams telephony migration

4 best practices for a Microsoft Teams telephony migration

By Iovalli AcevedoJuly 27, 2022

In order to enhance digital transformation, many businesses continue to evaluate Microsoft Teams as their primary phone system due to…

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ConnectivityUCaaS How to set auto attendants in Microsoft Teams

How to Set Up an Auto Attendant in Microsoft Teams

By Iovalli AcevedoJuly 22, 2022

One of the main features Microsoft Teams Phone System offers is to let people call your organization and navigate a…

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SecurityUCaaS Microsoft Teams Communications Security

UCaaS Security: The Importance of Encryption in Unified Communications

By Iovalli AcevedoJuly 19, 2022

New ways of working have become a part of our reality. Microsoft Teams UCaaS solutions have been a game changer…

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ConnectivityUCaaS New Microsoft Teams features to improve the audio functionality blogpost header by BlueSky UC

New Microsoft Teams features to improve audio functionality

By Lucy CameroJuly 15, 2022

As per usual, Microsoft continues to work on improving audio and video functionalities in Microsoft Teams. In June 2022, they…

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DevicesUCaaS Microsoft Teams Meeting Rooms Licensing

Microsoft Teams Meeting Rooms Licensing – June 2022

By Iovalli AcevedoJuly 6, 2022

Many organizations are transforming meeting spaces ranging from small huddle areas to large conference rooms through a modern and collaborative…

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UCaaS Man holding a cellphone against his ear for call recording compliance blogpost header by bluesky uc

Call Recording Compliance

By Lucy CameroJune 27, 2022

’Your call may be monitored or recorded’, are you familiar with this phrase? This, or some variations of it are…

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UCaaS What is Microsoft 365 Phone System

What is Microsoft 365 Phone System?

By Iovalli AcevedoJune 17, 2022

Microsoft 365 Phone System is a complete, cloud-based calling solution that is uniquely positioned to add calling into the flow…

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DevicesUCaaS

New features in Microsoft Teams Phone – May 2022

By Iovalli AcevedoJune 14, 2022

During the last month, Microsoft announced several new Teams Phone and Rooms features that will continue to enhance user experience…

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ConnectivityUCaaS Licensing guide for Microsoft Teams Phone System

Licensing guide for Microsoft Teams Phone System

By Iovalli AcevedoJune 9, 2022

In this guide we will provide a comprehensive breakdown to simplify Microsoft Teams licensing in order to integrate Phone System.…

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Connectivity Quality of Service (QoS) in Microsoft Teams Phone System

Quality of Service (QoS) in Microsoft Teams Phone System

By Iovalli AcevedoJune 1, 2022

Since operations transitioned from on-site to a remote scenario, continuity and high quality in meetings and phone are two relevant…

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ConnectivityUCaaS Microsoft Phone System Plans & Pricing

Microsoft Phone System Plans & Pricing Overview

By Iovalli AcevedoMay 31, 2022

Over the past few years, organizations have kept transforming their operations by improving how their employees collaborate using solutions such…

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UCaaS Highly available voice services in the Mental Health Industry

The importance of highly available voice services in the Mental Health Industry

By Carolina AngelesMay 20, 2022

Ever since the pandemic started the levels of stress and anxiety increased, leaving clear proof of the importance of mental…

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UCaaS How Microsoft Teams has transformed Microsoft since its launch

How Microsoft Teams has transformed Microsoft since its launch

By Iovalli AcevedoMay 18, 2022

Productivity and collaboration in a hybrid scenario are now possible with innovative tools such as Microsoft Teams. It has been…

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UCaaS Benefits of a Multi-Channel Contact Center for Microsoft Teams

Benefits of a Multi-Channel Contact Center for Microsoft Teams

By Iovalli AcevedoMay 13, 2022

To improve customer experiences, extending reliable tools to the hybrid workforce has become a necessity for many businesses. Since digital…

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Security Security Call Recording for Microsoft Teams

Overview of Microsoft Teams Call Recording Security

By Iovalli AcevedoMay 2, 2022

Microsoft Teams has been enhanced to support integration of third-party recording solutions, to provide an end-to-end solution for configuring, managing,…

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Security Customer Lockbox is Now Available in Microsoft Teams

Customer Lockbox is Now Available for Microsoft Teams

By Iovalli AcevedoApril 26, 2022

In March 2022, Microsoft announced an update to enable Teams support for the Customer Lockbox feature. Customer Lockbox was available for…

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ConnectivityUCaaS Migration Project On Premises PBX to Microsoft Teams

Migration Project: On-Premises PBX to Microsoft Teams

By Iovalli AcevedoApril 18, 2022

Many companies have prioritized modernizing their communication systems due to new ways of work. Today we will talk about a…

Read more
ConnectivityDevicesUCaaS Latest Microsoft Teams Phone Features - Enterprise Connect 2022

Latest Microsoft Teams Phone Features – Enterprise Connect 2022

By Iovalli AcevedoApril 8, 2022

Five years ago, Microsoft Teams was launched in general availability. Today with over 270 million monthly users, Teams is where…

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UCaaS Features of Microsoft Teams Phone System

Microsoft Teams Phone System Features

By Iovalli AcevedoApril 4, 2022

Many organizations keep adopting a hybrid strategy in their processes. Therefore, the economy and scale of Microsoft cloud technologies has…

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ConnectivityUCaaS Experience high-fidelity audio in Microsoft Teams

Enjoy High-fidelity Audio in Microsoft Teams Phone System

By Iovalli AcevedoMarch 22, 2022

Each day, millions of users across the globe choose Microsoft Teams to communicate and collaborate. As a result, Microsoft maintains…

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DevicesUCaaS Device Trade-in program for Microsoft Teams

Microsoft Teams launches Device Trade-In program

By Iovalli AcevedoMarch 18, 2022

Microsoft announced the new Device Trade-In program for its collaboration and communication platform Microsoft Teams. This program was created with…

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Security End-to-end encryption for 1:1 Microsoft Teams calls

Ensure Security in Microsoft Teams Calls with End-to-end Encryption

By Iovalli AcevedoMarch 11, 2022

Microsoft announced that end-to end encryption (E2EE) is now generally available for Microsoft Teams calls in order to strengthen phone…

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DevicesUCaaS Microsoft Teams on compatible legacy PBX phones with SIP Gateway

Microsoft Teams Calling on Legacy PBX phones with SIP Gateway

By Iovalli AcevedoFebruary 28, 2022

As a result of many organizations with existing investments in legacy PBX phones, Microsoft announced that SIP Gateway is now…

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DevicesUCaaS New features on Microsoft Phone System

New features in Microsoft Teams Phone System

By Iovalli AcevedoFebruary 24, 2022

In today’s article we talk about the updates and new features for Microsoft Teams Phone System for admin and end…

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ConnectivityUCaaS

Increase your ROI with Microsoft Teams Phone System

By Iovalli AcevedoFebruary 18, 2022

Many organizations have found the necessity to look for alternatives to the traditional phone service to make their processes more…

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ConnectivityUCaaS

How to Create a Call Queue in Microsoft Teams

By Iovalli AcevedoFebruary 11, 2022

Call queues in Microsoft Teams provides a method of routing callers to people in your organization who can help with…

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ConnectivityUCaaS Microsoft Operator Connect vs Direct Routing for Microsoft Teams

Microsoft Operator Connect vs Direct Routing for Microsoft Teams

By Iovalli AcevedoFebruary 4, 2022

With the launch of Microsoft Operator Connect, now organizations have new possibilities to strengthen their calling experience. There is no…

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SecurityUCaaS A business man receiving a business call via Microsoft Teams on his mobile phone

Cyber Security for Unified Communications as a Service (UCaaS) in 2022

By Iovalli AcevedoJanuary 28, 2022

We live in a world of increasing challenges as we face more people working from different places and devices. This…

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DevicesUCaaS New Microsoft Teams Phone Capabilities

New Microsoft Teams Phone Capabilities

By Iovalli AcevedoJanuary 21, 2022

One-to-one calls and meetings are a critical way to get work done. With more than 80 million users, Microsoft Teams…

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ConnectivityUCaaS Trends in UCaaS for 2022

Trends in UCaaS for 2022

By Iovalli AcevedoJanuary 17, 2022

Since the start of the pandemic (+20 months ago), extending reliable communication and collaboration tools to the hybrid workforce became…

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UCaaS

Gartner recognizes Microsoft as Leader in Unified Communications as a Service Solutions – 2021

By Iovalli AcevedoDecember 8, 2021

In the past 2 years, hybrid work has become the new normal. Innovating the tools organizations requires to ensure continuity,…

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ConnectivityUCaaS Business meeting analyzing Microsoft Teams call data

Gain business insights with Microsoft Teams call analytics

By Iovalli AcevedoDecember 1, 2021

Analyzing take-up, governance, and performance gains from your use of Microsoft Teams could be your business’ next step in order…

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Connectivity

What are Microsoft Teams Dial Plans?

By Iovalli AcevedoNovember 16, 2021

If you are looking to leverage Phone System capabilities in Office 365 with Microsoft Teams, understanding the functionality of dial…

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ConnectivityUCaaS

How to Enable High Availability for your Microsoft Teams Phone System

By Iovalli AcevedoNovember 9, 2021

How to Enable High Availability for your Microsoft Teams Phone System We know downtime in your calling service could seriously…

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Connectivity Microsoft Teams Direct Routing Licensing Requirements for call center agents

Microsoft Teams Direct Routing Licensing Requirements

By Iovalli AcevedoNovember 3, 2021

In order to deploy Microsoft Teams Direct Routing, there are several components enterprises and small-medium businesses must follow. Organizations will…

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ConnectivityUCaaS A business man having a VoIP call through Microsoft Teams

Microsoft Teams VoIP Troubleshooting – 4 Tips for Connection Issues

By Iovalli AcevedoOctober 19, 2021

Microsoft Teams VoIP Troubleshooting – 4 Tips for Connection Issues Modern businesses’ workflows demand a global approach to communications. That…

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ConnectivityUCaaS Microsoft Teams VoIP call via Direct Routing for Microsoft Teams

How to implement Direct Routing for Microsoft Teams? – Quick Guide

By Iovalli AcevedoOctober 11, 2021

How to implement Direct Routing for Microsoft Teams? – Quick Guide In previous posts we have talked about how having…

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ConnectivityUCaaS Microsoft Teams audio conferencing capabilities in Teams Rooms

Microsoft 365 is extending audio conferencing capabilities

By Iovalli AcevedoSeptember 21, 2021

Microsoft 365 is extending audio conferencing capabilities Last August 19, Microsoft announced changes on commercial pricing for Microsoft 365, –…

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ConnectivityUCaaS Microsoft VoIP technology image

Direct Routing Vs. Calling Plans for Microsoft Teams

By Iovalli AcevedoSeptember 14, 2021

Microsoft Teams have become for many organizations the best option to integrate collaboration and communications systems in a single environment.…

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ConnectivityUCaaS How Contact Center boost your ROI

Boost your ROI with Microsoft Teams Contact Center

By Iovalli AcevedoSeptember 7, 2021

For many years, business have only used contact centers for agents to receive incoming calls and address customer concerns or…

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ConnectivityUCaaS Customer Success Manager team working with Microsoft Enterprise Voice

What is Microsoft Enterprise Voice?

By Iovalli AcevedoAugust 23, 2021

What is Microsoft Enterprise Voice? Microsoft Teams, with over 145 million daily active users has developed a comprehensive communications system for…

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ConnectivityUCaaS Business man working remotly through he's phone and laptop

What is Microsoft Teams Phone System?

By Iovalli AcevedoAugust 13, 2021

What is Microsoft Teams Phone System? The integration of Phone System into your cloud experience provides the tools to face…

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ConnectivityUCaaS Why to Modernize Legacy Phone System

Why it is Time to Modernize Your Legacy Phone System

By Iovalli AcevedoAugust 10, 2021

Why it is Time to Modernize Your Legacy Phone System We are living in an era in which communication is…

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ConnectivityUCaaS An image of a PBX, a laptop and a headset representing what's VoIP and how does it works

What is VoIP and how can it benefit a business?

By Iovalli AcevedoJuly 30, 2021

What is VoIP and how can it benefit a business? Since its launch in 1995, Voice over Internet Protocol (VoIP)…

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ConnectivityUCaaS Microsoft Teams Direct Routing plans for enterprise voice

What is Microsoft Teams Direct Routing?

By Iovalli AcevedoJuly 22, 2021

What is Microsoft Teams Direct Routing? Microsoft Teams is one of the fastest growing collaboration tools in the world with…

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UCaaS Business benefits of unified communications (UC)

4 business benefits of unified communications (UC)

By Iovalli AcevedoJuly 8, 2021

Extending reliable communication and collaboration tools to remote workforce has become a priority for many organizations since last year. By…

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ConnectivityUCaaS How to develop Effective Business Communication

How to develop effective business communication?

By Iovalli AcevedoJuly 1, 2021

How to develop effective business communication? In today’s world, effective business communication is necessary for any company. As Tsai and…

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ConnectivityDevicesUCaaS Microsoft Teams business voice

June 2021: What’s new for Microsoft Teams phones

By Iovalli AcevedoJune 21, 2021

June 2021: What’s new for Microsoft Teams phones Microsoft Teams’ phones services are constantly evolving to improve user experience and…

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SecurityUCaaS

5 Cyber Security Features of UCaaS

By Iovalli AcevedoJune 15, 2021

5 Cyber Security Features of UCaaS By migrating your communications to a cloud-based solution such as Unified Communications as a…

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ConnectivityUCaaS Moving from PBX to Microsoft Teams using Direct Routing and Calling Plans

Why you should move from PBX to Teams

By Iovalli AcevedoJune 10, 2021

Why you should move from PBX to Microsoft Teams  Microsoft Teams has become an essential platform and the hub for…

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ConnectivityUCaaS Microsoft Teams Direct Routing

4 benefits of Microsoft Teams Direct Routing

By Iovalli AcevedoJune 2, 2021

If you’ve already rolled out Microsoft Teams as your hub for internal and external connection across its modes of communications…

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ConnectivityUCaaS Microsoft 365 Business Voice with Calling Plans

Where is Microsoft 365 Business Voice with Calling Plans available?

By Iovalli AcevedoMay 25, 2021

Where is Microsoft 365 Business Voice with Calling Plans available? Microsoft 365 Business Voice was launched November 2019 and has been available in…

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ConnectivityUCaaS

What’s new in Microsoft Teams’ voice services

By Iovalli AcevedoMay 12, 2021

Microsoft Teams supports customer interaction streams by acting as a hub for internal and external customer connection…

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ConnectivityDevicesUCaaS

How do I get my users ready for Microsoft Teams Business Voice?

By Iovalli AcevedoMay 5, 2021

If you already decided to move from legacy on-premises telephony provider and set up your Teams with the complete phone…

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ConnectivityUCaaS Teams calling features

Auto Attendants & Call Queues in Microsoft Teams

By Iovalli AcevedoApril 26, 2021

We know technology plays a critical role to collaborate with partners and customers. In today’s business environment…

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ConnectivityUCaaS Microsoft Unified Communications

Top considerations for choosing a Teams Unified Communications provider

By Iovalli AcevedoApril 12, 2021

So, you already know your team can and should work remotely. You have a system set up in place that…

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Recent posts
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    Maximizing your Microsoft Teams potential: How a Microsoft Teams consultant can help
    March 21, 2023
  • Choosing a Microsoft Teams Direct Routing Provider: What You Need to Know
    Choosing a Microsoft Teams Direct Routing Provider: What You Need to Know
    March 13, 2023
  • The Importance of Call Detail Records in Microsoft Teams for compliance and data retention
    The importance of call detail records in Microsoft Teams for compliance and data retention
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    Using call analytics & reporting tools to optimize your Microsoft Teams experience
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