Microsoft Teams has become an essential tool for modern workplaces, allowing employees to communicate and collaborate seamlessly across different locations…
Microsoft Teams has become a popular communication and collaboration platform for businesses of all sizes. One of the key features…
Microsoft Teams has become an essential communication tool for businesses of all sizes, facilitating remote work and collaboration across locations.…
In today’s fast-paced business environment, organizations are constantly looking for ways to increase productivity and efficiency. One such tool that…
Call Detail Records (CDRs) in Microsoft Teams provide valuable call insights into communication patterns and trends within an organization. With…
Teams Phone simplifies enterprise-level communication in Microsoft Teams, keeping businesses connected from anywhere. With over 12 million Teams Phone PSTN…
Microsoft Teams is a powerful collaboration platform that has revolutionized the way organizations communicate and collaborate. With the recent release…
Microsoft Teams Phone System and Webex are two of the most popular communication and collaboration tools for businesses. Both platforms…
Outdated telephony services are affecting many organizations worldwide due to lack of flexibility, high costs, and complexity of maintenance. If…
Staying current with technology can be difficult, especially when it comes to essential tools for your business such as your…
Remote working has quickly become the new normal, creating an unprecedented demand for VoIP services during the last few years.…
Microsoft UCaaS has created new opportunities and expectations for what unified communications as a service can and should do. With…
Microsoft Teams has evolved its software offerings to accommodate new workplace use cases and expanded device functionalities. In our previous…
Your organization probably already uses Microsoft Teams for business communications, and until now, it has been a cost-effective solution, as…
A few days ago, Microsoft announced the latest Microsoft Teams Phone System features released in 2022. From licensing updates to…
During Ignite 2022, Microsoft announced some innovations in Microsoft Teams Rooms, Teams devices, and a host of intelligent devices to…
A few weeks ago, we talked about Microsoft Teams reaching the milestone of 12 million Teams Phone PSTN users, nearly…
In July 2021, Microsoft retired Skype for Business Online (SfBO). As a result, many organizations find themselves with the uncertainty…
Everyone has experienced poor meeting and call quality due to a bad network connection. The growth in hybrid work has…
Cloud-based calling has created new opportunities and expectations for what a calling service can and should do. Users can stay…
Without reporting and analytics, organizations have a lack of call data visibility which obstructs their ability to effectively and efficiently…
For global organizations that have adopted Microsoft Teams for their cloud communications, integrating contact center capabilities has become a common…
The rise of companies transitioning to remote and hybrid work continues. Therefore, organizations face obsolete systems, devices, and tools that…
Microsoft continues to work on improving audio and video functionalities in Microsoft Teams. In August and September 2022, they announced…
Staying up-to-date with technological developments and keeping costs under control while maintaining critical infrastructure can be a challenge for many…
As live streaming becomes more common in the workplace; large organizations with thousands of employees need reliable enterprise video streaming…
Selecting the right UCaaS tool implies many considerations such as cost, functionality, and support ecosystem. Those factors allow for relatively…
Software that brings together chat, calls, documents, and video conferencing is a must-have in today’s business landscape. Slack and Microsoft…
Choosing a new business phone system may sound intimidating, whether you are starting a new company or want to replace…
A few weeks ago, Microsoft announced interoperability of Azure Communication Services with Microsoft Teams with the general availability of Azure…
Unified Communications (UC) refers to the integration of instant messaging, VoIP, video conferencing, file sharing, and apps in one landscape.…
Communication and collaboration solutions such as Microsoft Teams, have played a critical role in enabling business’ continuity during the past…
Technology has widened the talent landscape. For global organizations, one of the brightest sides of the shift to remote work…
Microsoft Teams has been the preferred tool for collaboration and communication due to its reliability. As part of the Microsoft…
Over 270 million active monthly users use Teams to communicate, collaborate, and stay in the flow of work. Teams Phone…
Welcome to our monthly article where we talk about the latest updates and enhancements in Microsoft Teams Phone, to make…
In order to simplify the journey for user adoption, new updates in Microsoft Teams Rooms licensing and managed services were…
Google Voice, Zoom Phone, Slack, or MS Teams Voice? Choosing your next VoIP provider should not be a headache. In…
In the world that we now live in, full of different providers, comparing two different products or services is…
Microsoft announced a bunch of new innovations for Microsoft Teams to enhance your organization’s hybrid work journey. Now is the…
Hybrid meetings with both remote attendees and in-room meeting participants are the new normal. Through verified and certified devices for…
Last June Microsoft announced the general availability of additional calling and meetings experiences for organizations using Microsoft Teams in a…
In order to enhance digital transformation, many businesses continue to evaluate Microsoft Teams as their primary phone system due to…
One of the main features Microsoft Teams Phone System offers is to let people call your organization and navigate a…
New ways of working have become a part of our reality. Microsoft Teams UCaaS solutions have been a game changer…
As per usual, Microsoft continues to work on improving audio and video functionalities in Microsoft Teams. In June 2022, they…
Many organizations are transforming meeting spaces ranging from small huddle areas to large conference rooms through a modern and collaborative…
’Your call may be monitored or recorded’, are you familiar with this phrase? This, or some variations of it are…
Microsoft 365 Phone System is a complete, cloud-based calling solution that is uniquely positioned to add calling into the flow…
During the last month, Microsoft announced several new Teams Phone and Rooms features that will continue to enhance user experience…
In this guide we will provide a comprehensive breakdown to simplify Microsoft Teams licensing in order to integrate Phone System.…
Since operations transitioned from on-site to a remote scenario, continuity and high quality in meetings and phone are two relevant…
Over the past few years, organizations have kept transforming their operations by improving how their employees collaborate using solutions such…
Ever since the pandemic started the levels of stress and anxiety increased, leaving clear proof of the importance of mental…
Productivity and collaboration in a hybrid scenario are now possible with innovative tools such as Microsoft Teams. It has been…
To improve customer experiences, extending reliable tools to the hybrid workforce has become a necessity for many businesses. Since digital…
Microsoft Teams has been enhanced to support integration of third-party recording solutions, to provide an end-to-end solution for configuring, managing,…
In March 2022, Microsoft announced an update to enable Teams support for the Customer Lockbox feature. Customer Lockbox was available for…
Many companies have prioritized modernizing their communication systems due to new ways of work. Today we will talk about a…
Five years ago, Microsoft Teams was launched in general availability. Today with over 270 million monthly users, Teams is where…
Many organizations keep adopting a hybrid strategy in their processes. Therefore, the economy and scale of Microsoft cloud technologies has…
Each day, millions of users across the globe choose Microsoft Teams to communicate and collaborate. As a result, Microsoft maintains…
Microsoft announced the new Device Trade-In program for its collaboration and communication platform Microsoft Teams. This program was created with…
Microsoft announced that end-to end encryption (E2EE) is now generally available for Microsoft Teams calls in order to strengthen phone…
As a result of many organizations with existing investments in legacy PBX phones, Microsoft announced that SIP Gateway is now…
In today’s article we talk about the updates and new features for Microsoft Teams Phone System for admin and end…
Many organizations have found the necessity to look for alternatives to the traditional phone service to make their processes more…
Call queues in Microsoft Teams provides a method of routing callers to people in your organization who can help with…
With the launch of Microsoft Operator Connect, now organizations have new possibilities to strengthen their calling experience. There is no…
We live in a world of increasing challenges as we face more people working from different places and devices. This…
One-to-one calls and meetings are a critical way to get work done. With more than 80 million users, Microsoft Teams…
Since the start of the pandemic (+20 months ago), extending reliable communication and collaboration tools to the hybrid workforce became…
In the past 2 years, hybrid work has become the new normal. Innovating the tools organizations requires to ensure continuity,…
Analyzing take-up, governance, and performance gains from your use of Microsoft Teams could be your business’ next step in order…
If you are looking to leverage Phone System capabilities in Office 365 with Microsoft Teams, understanding the functionality of dial…
How to Enable High Availability for your Microsoft Teams Phone System We know downtime in your calling service could seriously…
In order to deploy Microsoft Teams Direct Routing, there are several components enterprises and small-medium businesses must follow. Organizations will…
Microsoft Teams VoIP Troubleshooting – 4 Tips for Connection Issues Modern businesses’ workflows demand a global approach to communications. That…
How to implement Direct Routing for Microsoft Teams? – Quick Guide In previous posts we have talked about how having…
Microsoft 365 is extending audio conferencing capabilities Last August 19, Microsoft announced changes on commercial pricing for Microsoft 365, –…
Microsoft Teams have become for many organizations the best option to integrate collaboration and communications systems in a single environment.…
For many years, business have only used contact centers for agents to receive incoming calls and address customer concerns or…
What is Microsoft Enterprise Voice? Microsoft Teams, with over 145 million daily active users has developed a comprehensive communications system for…
What is Microsoft Teams Phone System? The integration of Phone System into your cloud experience provides the tools to face…
Why it is Time to Modernize Your Legacy Phone System We are living in an era in which communication is…
What is VoIP and how can it benefit a business? Since its launch in 1995, Voice over Internet Protocol (VoIP)…
What is Microsoft Teams Direct Routing? Microsoft Teams is one of the fastest growing collaboration tools in the world with…
Extending reliable communication and collaboration tools to remote workforce has become a priority for many organizations since last year. By…
How to develop effective business communication? In today’s world, effective business communication is necessary for any company. As Tsai and…
June 2021: What’s new for Microsoft Teams phones Microsoft Teams’ phones services are constantly evolving to improve user experience and…
5 Cyber Security Features of UCaaS By migrating your communications to a cloud-based solution such as Unified Communications as a…
Why you should move from PBX to Microsoft Teams Microsoft Teams has become an essential platform and the hub for…
If you’ve already rolled out Microsoft Teams as your hub for internal and external connection across its modes of communications…
Where is Microsoft 365 Business Voice with Calling Plans available? Microsoft 365 Business Voice was launched November 2019 and has been available in…
Microsoft Teams supports customer interaction streams by acting as a hub for internal and external customer connection…
If you already decided to move from legacy on-premises telephony provider and set up your Teams with the complete phone…
We know technology plays a critical role to collaborate with partners and customers. In today’s business environment…
So, you already know your team can and should work remotely. You have a system set up in place that…
