Call detail records in Microsoft Teams for compliance and data retention

Call Detail Records in Microsoft Teams for compliance and data retention

Microsoft Teams, as a platform that handles a large volume of data, generates a significant amount of call detail records (CDRs) that can provide insights into user behavior, compliance, and data retention.

CDRs contain a wealth of information, including details about the time, date, duration, and participants of each call or meeting. This data can be invaluable for businesses that need to comply with industry regulations, such as HIPAA for healthcare or GDPR for data privacy, or for those that need to retain data for legal or other reasons.

 

CDRs for compliance

Compliance is a top concern for many organizations, and Microsoft Teams provides a range of features to help businesses meet regulatory requirements. For example, Teams can automatically record and store all calls, meetings, and chats, providing a complete record of all communications. This can be particularly important in industries such as finance, where regulators may require companies to retain communications data for a certain period.

 

CDRs for user behavior

In addition to compliance, CDRs can also provide insights into user behavior and help businesses identify areas for improvement. For example, businesses can use CDRs to analyze call quality, identify patterns in user behavior, or track usage of certain features, such as screen sharing or file transfers. This information can help businesses optimize their use of Teams and improve overall productivity.

CDRs for security

Finally, CDRs can also help businesses address security concerns. By monitoring Teams activity and analyzing CDRs, businesses can identify potential security threats, such as unauthorized access or suspicious activity. This can help businesses take proactive steps to prevent security breaches and protect sensitive data.

 

Enabling Microsoft Teams CDR Reporting & Call Analytics

To support these efforts, Microsoft offers a basic reports and analytics for the effective management of your Teams environment. However, the historical data beyond the default 30-day range may encounter significant challenges, lacking comprehensive analytics and customization.

How to gain better visibility of Microsoft Teams call activity?

Teams PowerPack – Call Analytics is an indispensable tool for continuously monitoring your company’s calls. With powerful search and filtering tools, as well as a user-friendly interface, you can stay informed about your call activity and quality. This tool enables business managers and IT staff to analyze calls, track costs, assess resource utilization, generate reports, and make informed decisions based on data. Contact us, and get a 15-day free trial.

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