(qos)-in-microsoft-teams-phone-system

Quality of Service (QoS) in Microsoft Teams Phone System

Quality of Service (QoS) in Microsoft Teams Phone System Since operations transitioned from on-site to a remote scenario, continuity and high quality in meetings and phone are two relevant aspects for any company when looking for a communications provider. Through the years, Microsoft Teams has evolved by integrating features that optimize workflows and that meet the needs of hybrid…

Microsoft Phone System Plans & Pricing

Microsoft Phone System Plans & Pricing Overview

Make the Most of your Microsoft Teams Call Queue Reporting Over the past few years, organizations have kept transforming their operations by improving how their employees collaborate using solutions such as Microsoft Teams. One-to-one calls are a critical way to get work done—in fact, nearly 80 million active users who place over a billion calls monthly in…

Customer Lockbox is Now Available for Microsoft Teams

Customer Lockbox is Now Available for Microsoft Teams

Customer Lockbox is Now Available for Microsoft Teams In March 2022, Microsoft announced an update to enable Teams support for the Customer Lockbox feature. Customer Lockbox was available for Exchange Online, SharePoint Online and OneDrive for Business. This update brings the capability to Microsoft Teams as well.   What is Customer Lockbox in Teams? Customer Lockbox supports requests to access data in Exchange Online,…

Migration Project: On-Premises PBX to Microsoft Teams

Migration Project: On-Premises PBX to Microsoft Teams

Migration Project: On-Premises PBX to Microsoft Teams Many companies have prioritized modernizing their communication systems due to new ways of work. Today we will talk about a successful migration project from an on-premises PBX to Microsoft Teams of an Aviation and Aerospace Component Manufacturing company.  Accurus Aerospace Corporation is a leading supplier of metallic parts, kits…

Microsoft Teams Phone System Features

Microsoft Teams Phone System Features

Make the Most of your Microsoft Teams Call Queue Reporting Many organizations keep adopting a hybrid strategy in their processes. Therefore, the economy and scale of Microsoft cloud technologies has helped them bring everything under one umbrella and eliminate costs and administration for third-party solutions, without sacrificing security or continuity. Having collaboration and phone system in a…

New features on Microsoft Phone System

New features in Microsoft Teams Phone System

New features in Microsoft Teams Phone System In today’s article we talk about the updates and new features for Microsoft Teams Phone System for admin and end users. These announcements provide capabilities for speakers and attendees to be more engaged with the audiences, through a first-class calling and meeting experience.   Phone Transcription for 1:1 Calls Transcription…

Microsoft Operator Connect vs Direct Routing for Microsoft Teams

Microsoft Operator Connect vs Direct Routing for Microsoft Teams

Microsoft Operator Connect vs Direct Routing for Microsoft Teams With the launch of Microsoft Operator Connect, now organizations have new possibilities to strengthen their calling experience. There is no doubt that through Direct Routing for Microsoft Teams, companies can obtain benefits that directly help increase their ROI. However, in today’s article we will compare Microsoft Operator Connect vs Direct…