Cisco Webex vs Microsoft Teams Phone System comparison

Cisco Webex and Microsoft teams comparison

Microsoft Teams Phone System and Webex are two of the most popular communication and collaboration tools for businesses. Both platforms offer audio and video conferencing capabilities, making remote work more efficient and productive. However, they have some key differences that can make one a better fit for your organization than the other.

Microsoft Teams Phone System is part of the Microsoft 365 suite of collaboration tools. It is an all-in-one platform that integrates audio, video and messaging, making it easy for teams to communicate and collaborate in real-time. Teams also offers file sharing, task management, and team meetings, making it a comprehensive collaboration platform. Webex, on the other hand, is a part of the Cisco collaboration portfolio and can be integrated with other Cisco collaboration tools such as Cisco Webex Meetings, Cisco Webex Teams, and Cisco Webex Devices. Webex also offers virtual event capabilities, including live streaming and webinars, making it a good option for organizations that host events.


Key Differences Between Teams Phone System and Webex

Now, let’s dive deeper into some key factors to consider when choosing between Teams Phone System and Webex:

FeatureMicrosoft Teams Phone SystemWebex
PricingFlexible per-user subscription modelVariety of pricing options based on functionality and number of users
Call qualityHigh-quality audio and video with AI-powered noise suppressionHigh-quality audio and video with noise suppression
User experienceUser-friendly interface that integrates well with other Microsoft toolsMore complex interface geared towards IT administrators
SecurityRobust security features with integration with Microsoft security toolsRobust security features


As you can see, both Teams Phone System and Webex have their own strengths and weaknesses. The best choice for your organization will depend on your specific needs and priorities. 

Advantages of Microsoft Teams Phone System:

      • Integration with Microsoft 365: Teams Phone System is integrated with Microsoft 365 suite applications, making it easy for organizations that already use these tools to implement Teams Phone System.
      • User-friendly interface: Teams Phone System offers a user-friendly interface that is well integrated with the rest of Microsoft’s suite of tools, making it a great option for smaller organizations.
      • Advanced noise suppression technology: Teams Phone System’s integration with Microsoft’s AI-powered noise suppression technology provides a more robust audio and video experience.
      • Enhanced security: Teams Phone System’s integration with Microsoft’s security tools offers users an extra level of protection.

Disadvantages of Microsoft Teams Phone System:

      • Limited integration with other tools: Teams Phone System is limited in terms of integration with other tools and applications, which may be a disadvantage for organizations with complex collaboration needs.
      • Dependence on Microsoft products: Teams Phone System’s integration with Microsoft’s suite of products means that organizations must use these products in order to use Teams Phone System.

Advantages of Webex:

      • Advanced features for IT administrators: Webex offers a more complex interface that is geared towards IT administrators, making it a better option for organizations with complex collaboration needs.
      • Robust security features: Webex provides robust security features including encrypted audio and video conferencing, secure file sharing, and password protection for meetings.

Disadvantages of Webex:

      • Complex user interface: Some features may be more complex to use, requiring training and a steeper learning curve for employees.
      • Higher pricing compared to Microsoft Teams phone system.
      • Dependence on Cisco products: Webex’s integration with other Cisco collaboration tools means that organizations must use these products in order to use Webex effectively.


The choice between Microsoft Teams and Webex as a phone system largely depends on each organization’s specific requirements and priorities. We can help you evaluate which option best suits your organization’s needs and assist you through your migration journey, contact us to start a conversation!

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