Microsoft Teams Direct Routing Partners: Requirements and Considerations

Microsoft Teams Direct Routing Partners: Requirements and Considerations

Microsoft Teams Direct Routing is a pivotal feature, particularly for organizations aiming to seamlessly integrate voice services into their collaboration platform while selecting the most fitting Microsoft Teams Direct Routing partners to elevate their communication infrastructure. In this blog post, we will delve into the essential requirements and considerations necessary for a successful Direct Routing implementation. Our exploration aims to ensure a smooth and compliant experience for users leveraging Microsoft Teams.


Requirements for Direct Routing partners

Before diving into the technical details, it’s crucial to understand the licensing requirements associated with Direct Routing in Microsoft Teams. Proper licensing is fundamental to ensuring that users can leverage the full capabilities of Direct Routing seamlessly. 

To initiate Direct Routing, a Microsoft Teams license is indispensable. Additionally, a compatible on-premises Session Border Controller (SBC) or a cloud-based SBC from a certified partner is essential. Users leveraging Direct Routing must be equipped with the following licenses assigned within Microsoft 365:

      • Teams Phone
      • Microsoft Teams
      • Audio Conferencing

These licenses collectively empower users to harness the comprehensive features of Direct Routing, establishing a robust foundation for effective communication within the Microsoft Teams environment.

Emergency Call Enablement for Direct Routing

Implementing effective emergency call enablement is a critical aspect of Microsoft Teams Direct Routing. In this section, we will explore key considerations and steps to ensure a robust emergency response system.

1. Defining Emergency Calling Policies for Direct Routing Users

To establish a solid foundation, it’s essential to define emergency calling policies for users leveraging Direct Routing. These policies serve as guidelines, specifying the appropriate actions and procedures to be followed during emergency situations.

2. Intricacies of Using a Teams Emergency Call Routing Policy

This involves understanding the nuances of how the policy operates, particularly in specifying emergency numbers and the corresponding actions triggered during these critical events.

3. Specifying Emergency Numbers and Associated Routing Destinations

A crucial aspect of emergency call enablement is the explicit definition of emergency numbers and their associated routing destinations, ensuring a prompt and effective response.

4. Understanding and Configuring Emergency Call Enablement

Understanding the broader context of emergency call enablement involves considering not only the technical configurations but also the strategic decisions that impact the efficacy of the system. 

Dynamic Emergency Calling for Direct Routing

One of the advanced features within the Direct Routing framework is the capability to configure and route emergency calls based on the current location of the Teams client. However, it’s important to note that this feature is currently supported only in the United States and Canada. 


Benefits of BlueSky UC as your Microsoft Teams Direct Routing Partner

BlueSky UC stands out as a premier partner, offering a range of benefits that contribute to a robust and efficient communication infrastructure.

      • Flexible Pricing Model:

        Leverage the convenience of pay-as-you-go plans and volume pricing. This flexibility ensures that your businesses can tailor their Microsoft Teams Direct Routing services to your specific needs and scale seamlessly as requirements evolve.

      • Failover Protection:

        Enhance the reliability of the main phone number, ensuring continuous support for critical conversations even in the event of Teams or Microsoft Cloud outages.

      • Enterprise-Class Support:

        With BlueSky UC, benefit from enterprise-class support featuring a 30-minute response Service Level Agreement (SLA). This level of support is crucial for maintaining day-to-day operations, providing confidence that technical issues will be addressed promptly to minimize disruptions.

      • Expertise:

        BlueSky UC brings a wealth of expertise to the table as a Microsoft Gold Certified Partner with over 10 years of specialization in the Microsoft voice stack. 

In conclusion, implementing Microsoft Teams Direct Routing requires careful consideration of licensing, emergency call enablement, and the advanced features like dynamic emergency calling. By understanding and addressing these requirements, organizations can ensure a smooth and secure integration of voice services with Microsoft Teams. As technology continues to evolve, staying informed about the latest features and best practices is key to maximizing the benefits of Direct Routing and enhancing overall communication and collaboration within the organization.

BlueSky UC is a certified Teams Direct Routing provider that has attained the Microsoft Solutions Partner designation for modern work and more than nine Microsoft Gold competencies as a certified partner. To begin with BlueSky UC Direct Routing, all you need to do is reach out to us. One of our client specialists will promptly contact you to answer any questions and assist in planning your evaluation or deployment of Microsoft Teams Voice. 

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