Microsoft Teams Direct Routing vs Operator Connect


When it comes to connecting Teams with the traditional phone network (PSTN), you have to question: Microsoft Teams Direct Routing vs. Operator Connect which is better? Both offer pathways, but they cater to different needs. Let’s delve into the specifics to help you choose the right solution for your organization.

Understanding Microsoft Teams Direct Routing and Operator Connect

      • Direct Routing: With Direct Routing, you leverage a Session Border Controller (SBC) to connect your existing phone network to Teams. This offers high flexibility in choosing a service provider and integrating advanced features like call centers. However, it requires more IT expertise for setup, configuration, and ongoing maintenance of the SBC.

      • Operator Connect: Operator Connect provides a simpler approach. You choose a certified operator from Microsoft’s pre-approved list, and they handle the connection between your Teams instance and the PSTN. This eliminates the need for an SBC and simplifies management.


Key Differences 


Microsoft Teams Direct Routing

Microsoft Teams Operator Connect

Service Provider

Choose your own provider

Limited number of certified providers

PSTN Calling

Enabled via certified SBCs

Automatic & Integrated

Number Management

Managed by the customer

Managed by Microsoft

Call Quality

Dependent on SBC vendor

Microsoft guaranteed quality


Requires additional security measures

Built-in security features


More complex to manage

Simplified management through Teams admin center

Choosing the Right Solution

      • Direct Routing: Ideal for organizations that:

        • Have an existing phone network they want to integrate with Teams.
        • Require a high degree of flexibility in choosing a service provider.
        • Need advanced call routing features or integrations with call centers.
        • Have the IT resources to manage an SBC.
      • Operator Connect: Best suited for organizations that:

        • Prioritize ease of use and a streamlined setup process.
        • Don’t have existing phone infrastructure or want to migrate away from it.
        • Are comfortable with a limited selection of pre-approved operators.
        • Value Microsoft’s guaranteed call quality and built-in security features.

BlueSky UC: Your expert partner in Direct Routing

While both Direct Routing and Operator Connect offer value, here at BlueSky UC, we specialize in Direct Routing solutions for Microsoft Teams. As a Microsoft Gold Certified Partner with over 10 years of experience in the Microsoft voice stack, we possess the deep technical expertise to design and implement a Direct Routing solution that perfectly aligns with your organization’s needs.

Here’s what sets BlueSky UC apart:

      • Extensive experience: We’ve helped numerous businesses successfully migrate to Direct Routing on Microsoft Teams, ensuring seamless integration and exceptional call quality.
      • Flexible pricing: We offer a variety of Direct Routing plans to fit your budget, with features like pay-as-you-go options and volume discounts.
      • Unparalleled support: Our team of Microsoft-certified engineers is available 24/7 to provide comprehensive support throughout the entire Direct Routing lifecycle.
      • Advanced features: We can help you leverage the full potential of Direct Routing, including features like failover protection, call recording, and custom call routing.

Unlock the power of Direct Routing for Microsoft Teams

Contact us today for a free consultation. Our team will assess your specific requirements and recommend the best Direct Routing solution to streamline your communication and empower your workforce.

Don’t wait – take the first step towards a more efficient and collaborative work environment with BlueSky UC’s Direct Routing expertise!

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