Microsoft Teams VoIP Integration FAQs

Microsoft Teams VoIP Integration FAQs

Outdated telephony services are affecting many organizations worldwide due to lack of flexibility, high costs, and complexity of maintenance. If your business has already decided to enhance its communications and move to Teams enterprise voice services, you may have questions about Microsoft Teams VoIP integration through Direct Routing. To help organizations understand what is needed during this transition, we have compiled a list of frequently asked questions after a decade assisting customers in migrating their services to Teams enterprise voice.

1. What is Microsoft Teams Direct Routing and how does it work?

Direct Routing rather than coming from Microsoft, is offered by a third-party telephony carrier, such as BlueSky UC. Direct Routing services have been designed to offer a better alternative to MS Calling Plans through flexible pricing and tailored solutions, allowing businesses to take advantage of cheaper call rates through volume pricing, greater flexibility, and better support compared to working directly with Microsoft.

Through Direct Routing technology you can get enterprise-class support to ensure higher availability and business uptime. Therefore, you can leverage tailored solutions and enhance your organization growth through Contact Center for Teams, CDR, Call Analytics, and Failover capabilities.

Some of the main benefits of Direct Routing for Microsoft Teams are:

      • Advanced failover capabilities
      • Flexible pricing model based on volume
      • No commitment necessary
      • Critical support featuring 30-minute response SLAs
      • Admin and end-user technical support available


2. How does Direct Routing integrate with my existing phone system?

Direct Routing integrates with your existing phone system by connecting it to the Microsoft Teams platform without need of an SBC (Session Border Controller) device. This allows users to make and receive calls using their existing phone numbers on the Teams interface.

3. Can I keep my current phone numbers when migrating to Microsoft Teams Direct Routing?

Yes, we can help you port your phone numbers from your current service provider to Teams voice. After we help you port your phone numbers over, Microsoft will become your service provider.

4. How do I set up and configure Teams Direct Routing?

Setting up and configuring Direct Routing requires an understanding of networking and telephony, we recommend you work with a Certified Microsoft Partner to set up and configure the Direct Routing.

5. What are the requirements for using Teams Direct Routing?

The requirements for using Direct Routing include an Office 365 E5 or Microsoft 365 E5 license and a PSTN connection. Contact us today for licensing guidance and more information.

6. Can Teams Direct Routing work with my existing internet connection?

Teams Direct Routing can work with your existing internet connection, as long as it meets the necessary bandwidth and reliability requirements for voice and video traffic.

7. How does Direct Routing handle emergency calls?

Direct Routing supports emergency calls in compliance with the local regulations and country-specific emergency services.

8. How do I manage and troubleshoot Direct Routing?

As your Microsoft Teams voice provider, we can help you manage and troubleshoot Teams Direct Routing through critical support available.

9. How does Teams Direct Routing handle call quality and reliability?

You can enjoy highly available voice services in the event of a Microsoft Cloud outage and maintain call quality, as well as reliability through our voice failover capabilities services.

10. How does Direct Routing integrate with other Microsoft Teams features, such as video conferencing and chat?

Direct Routing integrates seamlessly with other Microsoft Teams features, such as video conferencing and chat. This allows users to make and receive calls, join video meetings, and participate in chat conversations all within the same platform.

We are committed to helping businesses navigate through the digital transformation to a cloud-based system with as little disruption as possible. That’s why our team of voice migration specialists is dedicated to ensuring a smooth transition during your Microsoft Teams VoIP integration by using the best practices learned over a decade of experience.

To learn more about how we can help, schedule a consultation with one of our BlueSky UC specialists for a personalized assessment and quote.

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