Microsoft Teams VoIP Troubleshooting – 4 Tips for Connection Issues

Microsoft Teams VoIP Troubleshooting – 4 Tips for Connection Issues

Modern businesses’ workflows demand a global approach to communications. That is why to many organizations during the last 2 years, turning to Voice over Internet Protocol (VoIP) has been a flexible, scalable, and more cost-effective solution. According to Harbor Networks, businesses with 30 users can at least save USD $1,200 by using a new VoIP system to connect with stakeholders, employees, and customers.

Of course, calling through VoIP instead of a regular outdated phone has lots of benefits and can save you a lot of money, but also it is a fact that, when you have a poor connection, VoIP can derive in networking or Internet connectivity issues.

So, If you or your team are experiencing some problems with your connection, try these easy solutions. Knowing how to spot and troubleshoot common voice problems can enhance your communications and support your most critical conversations.

4 ways to troubleshoot the most common Microsoft Teams VoIP problems

1. Microsoft Teams Call Analytics to monitor call quality

By monitoring your Microsoft Teams VoIP calls through Call Analytics you can troubleshoot poor Microsoft Teams call or meeting quality for individual users if you hold the Teams Administrator, Teams communications support specialist, or Teams communications support engineer role.

The Microsoft Teams Admin Center can help you figure out why a user had a poor call or meeting experience by easily tracking jitter, packet loss, latency, and metrics like the length of the call. By analyzing these details, a Teams admin can isolate problem areas and identify the root cause for poor quality.

Source: Microsoft

2. Upgrade your network

Without sufficient bandwidth to support multiple devices and users, your call quality will always be at risk.

If you do not currently section off bandwidth for specific applications and services, your network cannot prioritize real time calls. Calls and meetings require dedicated bandwidth to ensure there is no delay or missed data. Upgrading your network can give you many more capabilities, like prioritizing VoIP traffic through Quality of Service (QoS) settings, implementing a jitter buffer, and segmenting voice traffic with a VLAN.

To fix this issue, talk to your provider about upgrading your network available on your circuit.

3. Fix latency

Certain wired and wireless headphones can produce an imperceptible amount of lag. A poorly designed and not compatible headset can break your call experience by causing echoes and static. Microsoft Teams has recommended headsets that work smoothly with the environment. Using these recommended Microsoft devices will help you minimize latency.

4. Failover capabilities

To support the most critical conversations, the integration of failover capabilities to your Microsoft Teams Voice is crucial. This feature can only be integrated into MS Teams through Direct Routing. So, if you are currently using Microsoft Calling Plans as your voice solution you can easily talk to your Microsoft VoIP provider about the details, benefits, costs, and requirements to migrate to Direct Routing.

We hope these 4 solutions can help you improve your Teams VoIP call quality. In case some issues persist, you can call us to (833) 448-3684. As providers of Microsoft hosted voice, we can help organizations solve their Teams VoIP quality issues and implement a best practice VoIP setup.

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