Make the Most of your Microsoft Teams Call Queue Reporting

MS Teams Phone vs. Zoom phone

Google Voice, Zoom Phone, Slack, or MS Teams Voice? Choosing your next VoIP provider should not be a headache.

In our previous article we did a full comparison of Google Voice vs Teams Phone. To continue this blogpost series, today we will delve into the advantages, disadvantages, and features of Teams Phone vs. Zoom Phone.

 

Microsoft Teams Phone

Since its launch in 2016, Microsoft Teams has become the fastest growing app in Microsoft’s history with more than 500,000 companies worldwide using it as their default platform for chatting, meeting, and calling.

Teams Phone System provides complete PBX capabilities for your organization. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). To connect Phone System to the PSTN, you can choose one of the following options:

      • Phone System with Calling Plan. An all-in-the-cloud solution with Microsoft as your PSTN carrier.
      • Phone System with your own PSTN carrier by using Operator Connect. With Operator Connect, if your existing operator is a participant in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams.
      • Phone System with your own PSTN carrier by using Direct Routing to connect your on-premises environment to Teams.

Features

      • Auto attendants and call queues
      • Caller ID
      • Device switching
      • Call recording
      • Cloud Voicemail
      • Call park and retrieve
      • Contact center integration

 

Advantages of Microsoft Teams Phone

Disadvantages of Microsoft Teams Phone
  • Microsoft 365 integration 
  • End-to-end encryption 
  • Flexibility and accessibility 
  • Cloud Call Management 
  • Lower costs 
  • Fully featured phone system 
  • High-definition voice quality 
  • Business uptime with failover capabilities 
  • Complex to add/manage PSTN Voice without third-party integrations 
  • Complex to deploy and maintain

 

 

Zoom Phone

Zoom Phone unifies phone, video, meetings, and chat in a single environment. It allows users to seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps.

Features

      • Zoom Mobile and Desktop App
      • Call Transfer
      • Call Forwarding
      • Voicemail
      • Call Recording
      • Business Application Integration
      • Salesforce Integration
Advantages of Zoom Phone Disadvantages of Zoom Phone 
  • Keep your PSTN connectivity with your current provider. 
  • User-friendly environment 
  • Integration with Google Calendar 
  • Lack of key business PBX features for admins, sales, support, and managers. 
  • Keep existing numbers 
  • No IT support center 
  • Has suffered multiple data leaks and breaches 
  • Security issues surrounding encryption and meeting invites 
  • Poor approach to privacy 

What is better, MS Teams Phone or Zoom Phone?

If your organization has invested in a Microsoft ecosystem by implementing products such as Microsoft Teams, adding voice capabilities will be a game changer. Having all your communications and collaboration processes under a single technology will provide easier management and will enhance your team’s productivity, as well as increase business’ ROI. To learn more about this, read this: Increase your ROI with Microsoft Teams Phone System.

Therefore, data protection would be another factor you should consider. Even though Zoom has been working hard to get its security practices and controls up to standard, Zoom has suffered multiple data leaks and breaches. Consequently, you may not want to trust them sensitive or regulated information.

To get started with Teams Phone System all you need to do is click on the button below. Our client specialists will reach out to you to answer questions you may have about Teams voice, as well as to plan your phone system transition. Therefore, you can count on us for expertise on Microsoft Teams licensing, project planning, Teams Voice readiness, Teams DID porting assistance, training, support, and more.

Sign up to learn more

Get news, updates, and insights about Microsoft Unified Communications (UCaaS).

Share this story, choose your platform!

Related posts

side banner-direct routing

Microsoft Teams Direct Routing Services

Enjoy high-quality calls, flexible pay-as-you-go, volume pricing, and failover solution

Recent Posts

Categories

teams icon

Microsoft Teams Professional Services

Tailor Teams to your unique needs with expert design and integration