5 Cyber Security Features of UCaaS


By migrating your communications to a cloud-based solution such as Unified Communications as a service (UCaaS), you will get many benefits in your business’ costs, management, and operations. Extending reliable communication and collaboration tools to remote workforce has become a priority for many organizations. Having calls, chats, apps, documents, and meetings located and managed by the same online system will consistently impact employee productivity and customer engagement.

Unified Communications UCaaS

Security in any UC solution is a great concern because cyber-attacks have consistently escalated during the COVID-19 pandemic. As many employees and organizations suddenly found themselves in a home office model, connecting and working from home every day, greater opportunities to attack were presented to cybercriminals. Cyber-attacks can come in many forms such as spam, phishing, ransomware, etc. So, if your organization is starting to use UCaaS, it is relevant to know the characteristics of cyber security that they offer:

Secure data center

UCaaS are typically hosted on hardware in your provider’s data center, so it is important that the provider you select has strong physical and virtual protections configured.

One of the key methods that UCaaS data centers use is known as multi-factor authentication (MFA). MFA helps to protect your organization against breaches due to lost or stolen credentials with strong authentication. This method adds a layer of protection to the sign-in process. When accessing accounts or apps, users provide additional identity verification, such as scanning a fingerprint or entering a code received by phone.

Also, data centers have reliable power systems in case of an outage, as well as incident response, disaster recovery (DR) and continuity plans reducing business downtime.

Secure voice

Unfortunately, the interception becomes much easier with VoIP, but to prevent any kind of cyber-attack, cloud providers must ensure a safe line network.  A method to secure your communications is by having (especially at endpoints) a Secure Real – Time Transport Protocol (SRTP). Which adds security features, such as message authentication, confidentiality, and response protection.

Data encryption

UCaaS is more than voice communications. All your instant messaging, video conferencing, and files also pass through this online system. That’s why an end-to-end encryption is required to protect all your data. Both, in transit and stored.

Access controls and management

Another important aspect to consider when migrating to a UCaaS, is to have all the functionality to establish appropriate permissions for each user accessing the system. No one should have unnecessary access to data. To prevent data from being compromised, only the permissions required by the individual in their daily tasks should be given. Also, if someone leaves a company, you can quickly remove their profile and protect your data and communications.

Network Security

Some UCaaS providers guarantee protection through the session border control (SBC). This is a system that has been created for ensuring the protection of voice traffic and endpoints. Works with devices deployed at the border between private and public networks.

Cybercrime business will continue to grow. However, it is the perfect time for companies to ensure the protection of their communications by putting safety as a priority.

To know more about UCaaS security offered by BlueSky UC, please, reach out today.

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