Develop effective business communication: Unified Communications vs Microsoft Teams

Develop effective business communication: Unified Communications vs Microsoft Teams

Seamless communication is no longer a luxury, it’s a necessity. Imagine a world where your team can instantly message, video conference, and share files – all within a single, intuitive platform. This is the power of unified communication. But with the rise of Microsoft Teams, the question becomes: Unified Communications vs Microsoft Teams? Which solution unlocks the most effective business communication for you?

Amidst this choice, the importance of scalability ensures that your communication platform can effortlessly grow and adapt to the evolving needs of your organization. Opt for a solution that seamlessly integrates with Microsoft Teams, providing a unified approach to calling experiences and the flexibility to scale effortlessly. Let’s explore diverse tools that can play a pivotal role in ensuring the scalability and ongoing efficiency of your unified communication system.

 

Maximize business performance with call analytics in Teams

To gain valuable insights, enhance call quality and optimized customer experience, the right call analytics solution for Microsoft Teams should ensure compatibility with your organization’s specific needs.

Teams PowerPack- Call Analytics for Microsoft Teams is a powerful tool that allows businesses to monitor and analyze their call activity and quality. It provides detailed insights into Teams call performance, including wait times, number of abandoned calls, number of calls made by each user, duration of the calls, and more.

Teams PowerPack - Call Analytics Dashboard

Build customer engagement with a Contact Center for Teams

Many companies have been locked into existing contact centers’ technology with limited options and infrastructure that won’t scale. Until recently, this was the best option available. However, now cloud contact centers use the latest in communications technology to give businesses a modern alternative to on-prem contact centers.

Provide a seamless experience across all touch points by configuring a multichannel contact center into your Microsoft Teams capabilities. By having a contact center integrated with your company’s applications, you will be able to customize call flows around your business processes while successfully routing it to the right agent or employee every time.

contact-center-for-teams

Gain visibility through a Call Detail Record (CDR)

Drive company growth with powerful and actionable business intelligence capabilities through an advanced CDR. In an easy-to-use dashboard you can monitor your team’s and phone systems’ performance with real-time data and metrics. These capabilities will help you get more out of your business phone system and deliver a world-class service to your customers.

call-detail-report

Quality management with call recording

Documenting all your business calls can bring many benefits in many of your business’ processes, such as:

      • Enhance customer satisfaction by recording and monitoring calls to resolve customer complaints in a timely manner.
      • Identify key areas of improvement and enhance staff training with effective communication skills.
      • By recording your calls, you can increase corporate liability and be able to diffuse many lawsuit scenarios.
      • Maintain compliance with all the regulatory groups such as government or private entities.
      • Improved security

If you are already using Microsoft Teams, you will be able to record your inbound and outbound calls through BlueSky UC’s cloud-based service. You can choose between company-wide, department or individual recording modes. The benefits of these services can apply to businesses across a variety of sectors, such as financial, legal, healthcare, government, and more.

call-recording

Improve business uptime

Occasionally, when you are using Direct Routing to connect to Microsoft Phone System, you might experience an internet outage. We know downtime in you calling service could seriously impact your day-to-day operations, so, to support the most critical conversations in the event of an outage, the integration of failover capabilities to your Teams Voice is crucial.

direct-routing-phone-system

 

At BlueSky UC, we understand that every business is distinct, and there’s no one-size-fits-all solution. We specialize in tailoring our tools to fit seamlessly into your operations, ensuring that you receive the insights and capabilities you require, opening the door to a whole new world of connection.

For more information about how BlueSky UC’s solutions create the communication stack that’s right for your needs, please, contact us.

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