June 2021: What’s new for Microsoft Teams phones
Microsoft Teams’ phones services are constantly evolving to improve user experience and teamwork through new features for collaboration and communication.
In June 2021, Microsoft launched some great communication features to enhance calling experience and help people to communicate seamlessly from anywhere, at anytime. Let’s explore each one.
Add or Transfer Call to a Device
If you are in a call and need to move around away from your PC, there’s no longer a need for you to hang up the phone or leave the meeting. Now you are able to seamlessly stay connected by adding and transfering calls and meetings across devices.
If you are taking a call on your PC, you can see a prompt which suggests adding your mobile device to split the audio or transferring completely. This functionality will come to Teams phones as well. Your phone will recognize you are in a call on another device and prompt you to transfer or add. This lets you start your call from elsewhere and transfer to your desk phone.
Read-only mode for contacts in Microsoft Outlook
If a user creates a contact within Microsoft Outlook, their information will now appear under the People app on the phone interface. Users can search on the phone for contacts and easily call who they may email or meet using Outlook.
Live captions for calls
To enhance engagement between people and stakeholders, Teams now detects what is being said during a 1:1 call. The text will be presented on the screen in real time to help users who prefer visual queues.
Usability improvements on Microsoft Teams phones
- During a call, users can press the purple button touch target to see new options with respect to their contacts. They can easily see their frequent contacts with instant options like call status or place an outgoing call to them.
Source: Microsoft
- If a contact has multiple numbers, the UI has now been updated to select from a drop-down menu for the intended contact method.
Source: Microsoft
These upgraded features will empower many organizations’ new reality: a hybrid work environment. Let us help you enhance your business’ communications and teamwork with the right tools and solutions. Reach out to learn more about our Microsoft Teams voice hosted solutions and professional services.
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