The BlueSky Contact Center for Microsoft Teams
The BlueSky Contact Center for Microsoft Teams
Modernize your operations and standardize all company communications on a single platform
Built on the Teams stack
Built natively using the Microsoft Communication APIs which makes collaboration more seamless
Simple to deploy and use
Clean design with
no additional software
needed to deploy
Tailored-made
Designed and priced
for small and medium
size organizations
Empower your agents with next generation Microsoft technology
The BlueSky Contact Center for Microsoft Teams offers a modern communication management experience through the most requested features, such as Reporting, and Live Wallboards
Empower your agents with next generation Microsoft technology
The BlueSky Contact Center for Microsoft Teams offers a modern communication management experience through the most requested features, such as Reporting, and Live Wallboards
Improve informed decision making
Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced reporting
Increase agents' productivity with the BlueSky CC Sidekick
The BlueSky CC Sidekick allows agents to access Call History, Callbacks, Caller ID, and Screen pop with Application Integration to streamline support and customer satisfaction
Increase agents' productivity with the BlueSky CC Sidekick
The BlueSky CC Sidekick allows agents to access Call History, Callbacks, Caller ID, and Screen pop with Application Integration to streamline support and customer satisfaction
Ensure a positive customer experience in any stage of the journey
Screen pop with Application Integration allows agents to resolve customer inquiries seamlessly by providing them with relevant account details and customer records of an incoming call
Key features
Call routing
- Cloud auto attendants
- Cloud call queues
- Presence-based call routing
- Music on hold
- Auto attendant bypass
- Transfer to voicemail during a call
- ACD (Automatic Call Distribution)
- Score-based routing
- Discrete presence-based routing
Reporting
- Call x-ray
- Core reporting
- Live Call Wallboard
- Track abandoned calls
- Not handled calls
- Dropped calls
- Call back & voicemail capabilities
Other
- Desktop notifications
- Skill Opt in/out
- Native Teams compatibility
- PSTN call-recording
- Screen pop with application integration
- Custom configuration/services
Reporting
Call x-ray
Core reporting
Live Call Wallboard
Track abandoned calls
Not handled calls
Dropped calls
Call back & voicemail capabilities
Call routing
Cloud auto attendants
Cloud call queues
Presence-based call routing
Music on hold
Auto attendant bypass
Transfer to voicemail during a call
ACD (Automatic Call Distribution)
Score-based routing
Discrete presence-based routing
Other
Desktop notifications
Opt check in/out
Native Teams compability
PSTN call-recording
Screen pop with application integration
Custom configuration/services
What our clients are saying
“With the information provided via the BlueSky Contact Center we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!”
Mark Myers – Remote Services Supervisor
Success Computer Consulting
Brands that have trusted the BlueSky Contact Center
Frequently Asked Questions
What makes the BlueSky Contact Center different from other platforms?
Is the BlueSky Contact Center a native Contact Center for Microsoft Teams?
What is the BlueSky Contact Center Sidekick?
The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via Microsoft Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.
The following data will be visible for agents through the BlueSky Contact Center Sidekick:
- Call History
- Callbacks
- Caller ID
- Leads
- Tickets
- Opportunities
The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.
Explore more resources
Introducing the BlueSky Contact Center for Microsoft Teams
For global organizations that have adopted Teams for their…
Features of the BlueSky Contact Center for Microsoft Teams
Without reporting and analytics, organizations have a lack…
Benefits of the BlueSky Contact Center for Microsoft Teams
Your organization probably already uses Microsoft Teams…