The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform

microsoft-teams-contact-center-environment

The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform

microsoft-teams-contact-center-environment

Built on the Teams stack

Built exclusively using Microsoft Teams voice technology, Teams bots, and Graph API

Simple to deploy and use

Enjoy a user-friendly UI and just one week from kick off to go live

Tailor-made

Designed and priced for small and midsize organizations

microsoft-teams-contact-center-call-volume-dashboard

Empower your agents with next generation Microsoft technology

The BlueSky Contact Center offers a modern communications management experience featuring capabilities such as screen pop with third-party application integration, reporting and analytics, custom call routing, and live wallboards

The BlueSky Contact Center for Microsoft Teams features

Live call wallboard

Monitor in real time the call load and agents’ performance to improve customer service and better decision making

Microsoft-teams-real-time-call-live-wallboard

Enhanced call reporting

Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced reporting

contact-center-for-Microsoft-teams-real-time-dashboard-mockup

The BlueSky CC Sidekick

Access call history, callbacks, caller ID, and screen pop with app integration to streamline support

contact-center-for-Microsoft-teams-sidekick-environment-mockup

Screen pop with application integration

Integrate your CRM and Support Desk systems to allow agents to resolve customer inquiries seamlessly 

microsoft-teams-contact-center-screenpop-app-integration

What our clients are saying:

success computer consulting logo

“With the information provided via the BlueSky Contact Center we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!”

5/5

Mark Myers – Remote Services Supervisor
Success Computer Consulting​

Meet some of the great brands
that use the BlueSky Contact Center

Frequently Asked Questions

The BlueSky Contact Center was built natively, using the Microsoft Teams technology stack. No additional software to install or integrate is needed, which makes it simpler to learn and deploy when compared to other platforms.

The BlueSky Contact Center was built using the native Microsoft Communication APIs (Application Programming Interface), consequently it performs naturally within the Microsoft Teams environment, which makes collaboration between team members more effective and seamless.

The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via Microsoft Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.

The following data will be visible for agents through the BlueSky Contact Center Sidekick:

  • Call History
  • Callbacks
  • Caller ID
  • Leads
  • Tickets
  • Opportunities

The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.

Explore more resources​

Introducing the BlueSky Contact Center for Microsoft Teams

For global organizations that have adopted Teams for their…

Learn more →

Features of the BlueSky Contact Center

Without reporting and analytics, organizations have a lack…

Learn more →

Benefits of the BlueSky Contact Center

Your organization probably already uses Microsoft Teams…

Learn more →

Request a demo now