Built natively using a modern programming framework based on Microsoft Teams technology
Designed from the ground for easy administration and end-user adoption
Exclusively designed for small and medium size organizations
The BlueSky Contact Center for Microsoft Teams offers a modern communications management experience featuring capabilities such as screen pop with third-party application integration, reporting and analytics, custom call routing, and live wallboards
Monitor in real time the call load and agents’ performance to improve customer service and better decision making
Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced reporting
Access call history, callbacks, caller ID, and screen pop with app integration to streamline support
Integrate your CRM and Support Desk systems to allow agents to resolve customer inquiries seamlessly
“With the information provided via the BlueSky Contact Center we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!”
Mark Myers – Remote Services Supervisor
Success Computer Consulting
The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via Microsoft Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.
The following data will be visible for agents through the BlueSky Contact Center Sidekick:
The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.
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