The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform

microsoft-teams-contact-center-environment

The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform

microsoft-teams-contact-center-environment

Built on the Teams stack

Built exclusively using Microsoft Teams voice technology, Teams bots, and Graph API

Simple to deploy and use

Enjoy a user-friendly UI and just one week from kick off to go live

Tailor-made

Designed and priced for small and midsize organizations

Empower your agents with next generation Microsoft technology

The BlueSky Contact Center offers a modern communications management experience featuring capabilities such as screen pop with third-party application integration, reporting and analytics, custom call routing, and live wallboards

The BlueSky Contact Center for Microsoft Teams features

Live call wallboard

Monitor in real time the call load and agents’ performance to improve customer service and better decision making

Enhanced call reporting

Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced reporting

The BlueSky CC Sidekick

Access call history, callbacks, caller ID, and screen pop with app integration to streamline support

Screen pop with application integration

Integrate your CRM and Support Desk systems to allow agents to resolve customer inquiries seamlessly 

Pricing

The BlueSky Contact Center

Starts at:

$325.00/month

Billed monthly

Includes: Up to 5 agents and 1 supervisor

Additional agent $50.00/monthly

Additional supervisor $75.00/monthly

Displays data on the number of calls received, the duration of calls, the time and date of calls

Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced reporting
Access call history, callbacks, caller ID, and screen pop with app integration to streamline support
Integrate your CRM and Support Desk systems to allow agents to resolve customer inquiries seamlessly

Contact us for volume pricing

What our clients are saying:

success computer consulting logo

“With the information provided via the BlueSky Contact Center we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!”

5/5

Mark Myers – Remote Services Supervisor
Success Computer Consulting​

Meet some of the great brands
that use the BlueSky Contact Center

Frequently Asked Questions

Yes, there is! We offer a Proof of concept of the BlueSky Contact Center so you can try it out before you buy it. You can request a demo here.

The BlueSky Contact Center was built natively, using the Microsoft Teams technology stack. No additional software to install or integrate is needed, which makes it simpler to learn and deploy when compared to other platforms.
The BlueSky Contact Center was built using the native Microsoft Communication APIs (Application Programming Interface), consequently it performs naturally within the Microsoft Teams environment, which makes collaboration between team members more effective and seamless.
The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via Microsoft Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience. The following data will be visible for agents through the BlueSky Contact Center Sidekick:
  • Call History
  • Callbacks
  • Caller ID
  • Leads
  • Tickets
  • Opportunities
The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.
We take security very seriously at BlueSky. The BlueSky Contact Center is built on the Microsoft Azure platform, which benefits from a number of security features, including encryption, intrusion detection, and access controls. We also comply with a number of industry regulations, such as HIPAA and PCI DSS.
We offer a variety of support and training options for our users, including:
  • Online documentation and knowledge base
  • Live chat support
  • Phone support
  • Email support
  • Remote admin and end user training sessions
Our dedicated support specialists are available to help you with any questions you may have.
Yes, the BlueSky Contact Center is compliant with a number of industry regulations, including HIPAA and PCI DSS. We are committed to protecting your data and ensuring that it is handled securely.

Explore more resources​

Introducing the BlueSky Contact Center for Microsoft Teams

For global organizations that have adopted Teams for their…

Learn more →

Features of the BlueSky Contact Center

Without reporting and analytics, organizations have a lack…

Learn more →

Benefits of the BlueSky Contact Center

Your organization probably already uses Microsoft Teams…

Learn more →

Request a demo now