The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform
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The BlueSky Contact Center for Microsoft Teams

Modernize your operations and standardize all company communications on a single platform

Built on the Teams stack

Built natively using the Microsoft Communication APIs which makes collaboration more seamless

Simple to deploy and use

Clean design with
no additional software
needed to deploy

Tailored-made

Designed and priced
for small and medium
size organizations

Empower your agents with next generation Microsoft technology

The BlueSky Contact Center for Microsoft Teams offers a modern communication management experience through the most requested features, such as Reporting, and Live Wallboards​

Empower your agents with next generation Microsoft technology

The BlueSky Contact Center for Microsoft Teams offers a modern communication management experience through the most requested features, such as Reporting, and Live Wallboards​

Improve informed decision making

Maximize agents and call center performance by gaining visibility and tracking call activity through enhanced reporting​

Increase agents' productivity with the BlueSky CC Sidekick​

The BlueSky CC Sidekick allows agents to access Call History, Callbacks, Caller ID, and Screen pop with Application Integration to streamline support and customer satisfaction​

Increase agents' productivity with the BlueSky CC Sidekick​

The BlueSky CC Sidekick allows agents to access Call History, Callbacks, Caller ID, and Screen pop with Application Integration to streamline support and customer satisfaction​

Ensure a positive customer experience in any stage of the journey​

Screen pop with Application Integration allows agents to resolve customer inquiries seamlessly by providing them with relevant account details and customer records of an incoming call​

Key features ​

Call routing

  • Cloud auto attendants
  • Cloud call queues
  • Presence-based call routing
  • Music on hold
  • Auto attendant bypass
  • Transfer to voicemail during a call
  • ACD (Automatic Call Distribution)
  • Score-based routing
  • Discrete presence-based routing

Reporting

  • Call x-ray
  • Core reporting
  • Live Call Wallboard
  • Track abandoned calls
  • Not handled calls
  • Dropped calls
  • Call back & voicemail capabilities

Other

  • Desktop notifications
  • Skill Opt in/out
  • Native Teams compatibility
  • PSTN call-recording
  • Screen pop with application integration
  • Custom configuration/services

Reporting

Call x-ray

Core reporting

Live Call Wallboard

Track abandoned calls

Not handled calls

Dropped calls

Call back & voicemail capabilities

Call routing

Cloud auto attendants

Cloud call queues

Presence-based call routing

Music on hold

Auto attendant bypass

Transfer to voicemail during a call

ACD (Automatic Call Distribution)

Score-based routing

Discrete presence-based routing

Other

Desktop notifications

Opt check in/out

Native Teams compability

PSTN call-recording

Screen pop with application integration

Custom configuration/services

What our clients are saying

“With the information provided via the BlueSky Contact Center we were able to adjust our team’s approach to incoming work. Since transitioning to the new phone service our production has increased by approximately 30% over the last month!”

Mark Myers – Remote Services Supervisor
Success Computer Consulting​

Brands that have trusted the BlueSky Contact Center

Frequently Asked Questions

The BlueSky Contact Center for Microsoft Teams was built natively, using the Microsoft Teams technology stack. No additional software to install or integrate is needed, which makes it simpler to learn and deploy when compared to other platforms.
The BlueSky Contact Center was built using the native Microsoft Communication APIs (Application Programming Interface), consequently it performs naturally within the Microsoft Teams environment, which makes collaboration between team members more effective and seamless.

The BlueSky Contact Center Sidekick is an optional desktop application included in the BlueSky Contact Center which enables agents to have a clearer view of the incoming call activity via Microsoft Teams Screen pop. You can integrate incoming call data with backend systems such as CRM, Helpdesk, and other lines of business applications to offer the agent greater insight and better customer experience.

The following data will be visible for agents through the BlueSky Contact Center Sidekick:

  • Call History
  • Callbacks
  • Caller ID
  • Leads
  • Tickets
  • Opportunities

The BlueSky Contact Center Sidekick is included in all BlueSky Contact Center plans, at no additional cost.

Explore more resources​

Introducing the BlueSky Contact Center for Microsoft Teams

For global organizations that have adopted Teams for their…

Learn more →

Features of the BlueSky Contact Center for Microsoft Teams

Without reporting and analytics, organizations have a lack…

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Benefits of the BlueSky Contact Center for Microsoft Teams

Your organization probably already uses Microsoft Teams…

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Get started today​ with the BlueSky Contact Center​

Sign up and receive ​news and updates of the BlueSky CC​

Get started today​ with the BlueSky Contact Center​

Sign up and receive ​news and updates of the BlueSky CC​