Microsoft Teams Direct Routing Services

Enjoy high-quality calls, flexible pay-as-you-go, volume pricing, and failover solution

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Microsoft teams direct routing

Flexible pricing model

Leverage the convenience of pay-as-you-go plans and volume pricing with our premium Direct Routing for Microsoft Teams services

Failover protection

Keep your phone active and support your most critical conversations in the event of a Teams or Microsoft Cloud outages

Enterprise-class support

Maintain your day-to-day operations up and running with available critical support featuring 30min response SLA

Expertise

Experience the highest level of expertise – we’re a Microsoft Gold Certified Partner with over 10 years of specialization in the Microsoft voice stack

Drive productive, intelligent, and secure communications
with a Microsoft Teams Direct Routing Partner

Enjoy basic call reporting at no additional cost in our Microsoft Teams Direct Routing plans

Enhance your main number’s reliability with our failover solution at no additional cost in our Microsoft Teams Direct Routing plans

Record your Microsoft Teams PSTN calls through our reliable cloud system for compliance or quality management purposes

Monitor Microsoft Teams call performance and quality by user or department

Enable a modern communication management experience through the most requested features: Reporting, Call Routing, and Live Wallboards

Microsoft Teams Direct Routing plans & pricing

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Microsoft Domestic Calling Plan

BlueSky UC Direct Routing Plus

BlueSky UC Direct Routing Premium

-

$12.00

$12.99

$22.99

-

As low as $6.50/mo with volume pricing

Features

.

.

.

People can call in to meetings using a phone instead of using Microsoft Teams

$4.00

$4.00

$4.00

Good for custom international long distance or high-volume contact centers/configurations with more than one company number

Not available

Available

Available

Failover to alternate number in case of Included with main
Voice failover outage (power, internet or Teams). Learn more here.

N/A

Included with main company number.
$3.49 for additional users

Included

Technical support for assigned account administrators

Included

Included

Included

Response times for technical support requests by level (Critical, High, Non-critical)

1hr/NC/NC*

1hr/4hr/24hr

30min/2hr/8hr

Calling plans discounted pricing based on volume or terms

Not available

Available

Available

$2.99

$2.99

Included

End user helpdesk support for Teams-related communications issues. Includes Managed administration

$4.99

$4.99

Included

Access to custom Call Detail Records (CDR). Learn more here.

Not available

Included

Included

Monitor Microsoft Teams call performance and quality by user or department. Learn more here.

Available

Available

Available

Enable a modern communication management
experience through enhanced
Reporting, Call Routing, and Live Wallboards. Learn more here.

Available

Available

Available

Continuously-updated eLearning library for Microsoft 365 to keep your team up to speed and productive

$2.99

$2.99

Included

Call recording with role-based security and available PCI compliance options. Learn more here.

Available

Available

Available

Ability to reserve/park blocks of DIDs for future use

Not available

Available

Available

Ability to combine Teams endpoints with SIP phones for special applications like warehouse phones, paging systems, etc

Not available

Available

Available

-

Microsoft Domestic Calling Plan

BlueSky UC Direct Routing Plus

BlueSky UC Direct Routing Premium

-

$12.00

$12.99

$22.99

-

As low as $6.50 /mo with volume pricing

People can call in to meetings using a phone instead of using Microsoft Teams

$4.00

$4.00

$4.00

Good for custom international long distance or high-volume contact centers/configura- tions with more than one company number

Not available

Available

Available

Failover to alternate number in case of Included with main
Voice failover outage (power, internet or Teams). Learn more here.

N/A

Included with main company number.
$3.49 for additional users

Included

Technical support for assigned account administrators

Included

Included

Included

Response times for technical support 1hr/NC/NC* 1hr/4hr/24hr 30min/2hr/8hr requests by level (Critical, High, Non-critical)

1hr, NC

1hr/4hr/24hr

30min/2hr/8hr

Calling plans discounted pricing based on volume or terms

Not available

Available

Available

$2.99

$2.99

Included

End user helpdesk support for Teams-related communications issues. Includes Managed administration

$4.99

$4.99

Included

Access to custom call detail reports (CDR). Learn more here.

Not available

Included

Included

Monitor Microsoft Teams call performance and quality by user or department. Learn more here.

Available

Available

Available

Enable a modern communication management
experience through enhanced
Reporting, Call Routing, and Live Wallboards. Learn more here.

Available

Available

Available

Continuously-updated eLearning library for Microsoft 365 to keep your team up to speed and productive

$2.99

$2.99

Included

Call recording with role-based security and available PCI compliance options. Learn more here.

Available

Available

Available

Ability to reserve/park blocks of DIDs for future use

Not available

Available

Available

Ability to combine Teams endpoints with SIP phones for special applications like warehouse phones, paging systems, etc

Not available

Available

Available

What our clients are saying:

“Using BlueSky UC for our Teams voice migration was probably the best decision I’ve made this year. When looking for a replacement phone system, we interviewed the ‘top providers’ like Call Tower, Ring Central, Intrado, Mitel, etc. but we felt like we were just a number to them.

BlueSky UC struck that perfect balance for us…small enough to be personable, large enough to have the technical depth required to offer a robust platform at a competitive price.
The team was incredibly easy to work with, nothing was down, nothing was broken, and their responsiveness was fantastic.”

5/5

Nate Deskins – Chief Technical Officer & Partner
MCM Technology Solutions

Brands that trust us

Frequently Asked Questions

Direct Routing for Microsoft Teams is a feature that integrates external phone call capabilities, including local and international calls, into the Teams application via SIP trunks or third-party telephony providers. It extends Microsoft Teams as a unified communications solution, requiring the Teams Phone System license, and offers flexibility, compliance, and scalability.

The choice between Microsoft Teams calling plans and direct routing depends on your organization’s specific needs. Microsoft Teams calling plans offer simplicity and convenience, as they include Microsoft-managed phone numbers and calling services, making setup and management easier for small to medium-sized businesses. On the other hand, direct routing provides more flexibility and cost savings for larger organizations, allowing them to use their existing telephony infrastructure and choose their own SIP trunk providers.

Microsoft Teams Operator Connect is a streamlined solution that offers the simplicity of directly connecting to certified telecommunications providers within the Microsoft Teams environment, making it a more accessible option for businesses looking for a straightforward, managed service with minimal setup and management overhead. In contrast, Direct Routing provides greater flexibility and customization, allowing organizations to connect Teams to their existing telephony infrastructure and choose their own SIP trunk providers, making it a more suitable choice for larger enterprises with complex telephony needs.

To deploy Microsoft Teams Direct Routing, organizations need licenses for Microsoft Teams, Audio Conferencing, and Teams Phone System. Each user also requires Microsoft 365 or Office 365 licensing, which can be obtained through a Cloud Solution Provider like 365 Cloud Store. For licensing guidance and more details, please contact us or read this guide.

To get started with BlueSky UC Direct Routing for Microsoft Teams all you need to do is contact us. One of our client specialists will reach out to you within 2 hours (office hours) to answer questions and plan your evaluation or deployment of Microsoft Teams Voice. You can count on us for expertise on Microsoft Teams licensing, project planning, Microsoft Teams Voice readiness, Microsoft Teams DID porting assistance, training, support and more.

Yes, there are several considerations for migrating from other telephony solutions to Microsoft Teams Direct Routing. These include:

  • Licensing: Organizations need to have the appropriate licenses for Microsoft Teams, Audio Conferencing, and Teams Phone System. Each user also requires Microsoft 365 or Office 365 licensing.
  • Existing infrastructure: If an organization already has a telephony infrastructure, they may need to decide whether to keep it and use Direct Routing with a SIP trunk provider, or migrate to a cloud-based solution.
  • Expertise: Migrating to Direct Routing can be complex, so it is important to have the necessary expertise or partner with a qualified provider.
  • Costs: While Direct Routing can offer cost savings compared to Microsoft Teams calling plans, there are still costs associated with SIP trunks, administration, and other factors.

Our experts will walk you through the complete process.

Basic knowledge of managing M365 is required, admin training is provided as part of the on boarding process and we area available to help with your daily tasks.

There are multiple support options available for organizations using Microsoft Teams Direct Routing, including:

  • Enterprise-class support: This includes a 30-minute response SLA for critical issues.
  • Expertise: BlueSky is a Microsoft Gold Certified Partner with over 10 years of experience in the Microsoft voice stack.
  • Technical support for assigned account administrators.
  • Admin help desk support for Teams – related communications issues. End user support is also available for an additional fee.

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