How to Enable High Availability for your Microsoft Teams Phone System
We know downtime in your calling service could seriously impact your day-to-day operations. So, to support your communications in the event of an Microsoft Cloud outage, the integration of failover capabilities is crucial.
How does it works?
BlueSky UC failover capability ensures route incoming calls to a temporary emergency phone number without need of an Survivable Branch Appliances (SBA). You can add this feature to your main number with no additional charge.
How do I enable failover capabilities on MS Teams Voice?
1. Microsoft calling licensing
To enable high availability on your Microsoft calling you must have the following licenses assigned in Microsoft 365 or Office 365:
- Microsoft Phone System
- Microsoft Teams
- Audio Conferencing
2. Direct Routing plans
- BlueSky UC Direct Routing Plus plan as low as $6.50 user/month with volume discounts, additional $3.49 per seat to enable Voice failover. Best for organizations that need enterprise features and support: Response SLA critical under 1 hr
- BlueSky UC Direct Routing Premium plan $22.99 user/month with fully Voice failover included. Best for organizations that need fully managed voice services: Response SLA critical under 30 min, Microsoft 365 training, and End-user helpdesk support
Note: BlueSky UC hosted plans deliver full UC/telephony functionality, including high availability and failover capabilities, without need of any additional equipment.
Extend your Voice features with BlueSky UC
Through Direct Routing capability, you can enjoy the peace of mind of maintaining your workforce productivity regardless of adverse scenarios. BlueSky UC as a brand of Team Venti can help you create the communication stack that is right for your business. Count on us for expertise on MS Teams licensing, project planning, voice readiness, DID porting assistance, training, support, and more.
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