Microsoft Teams has become an essential communication tool for businesses of all sizes, facilitating remote work and collaboration across locations. As a platform that handles a large volume of data, Teams also generates a significant amount of call detail records (CDRs) that can provide insights into user behavior, compliance, and data retention.
CDRs contain a wealth of information, including details about the time, date, duration, and participants of each call or meeting. This data can be invaluable for businesses that need to comply with industry regulations, such as HIPAA for healthcare or GDPR for data privacy, or for those that need to retain data for legal or other reasons.
CDRs for compliance
Compliance is a top concern for many organizations, and Microsoft Teams provides a range of features to help businesses meet regulatory requirements. For example, Teams can automatically record and store all calls, meetings, and chats, providing a complete record of all communications. This can be particularly important in industries such as finance, where regulators may require companies to retain communications data for a certain period of time.
CDRs for user behavior
In addition to compliance, CDRs can also provide insights into user behavior and help businesses identify areas for improvement. For example, businesses can use CDRs to analyze call quality, identify patterns in user behavior, or track usage of certain features, such as screen sharing or file transfers. This information can help businesses optimize their use of Teams and improve overall productivity.
CDRs for security
Finally, CDRs can also help businesses address security concerns. By monitoring Teams activity and analyzing CDRs, businesses can identify potential security threats, such as unauthorized access or suspicious activity. This can help businesses take proactive steps to prevent security breaches and protect sensitive data.
Enabling Microsoft Teams CDR Reporting & Call Analytics
Call detail records are a crucial component of Microsoft Teams, providing businesses with valuable insights into compliance, user behavior, and security. Enjoy built-in Call Detail Records (CDR) without additional cost on our Direct Routing plans for Microsoft Teams, access your reports via an optimized user-friendly interface, and manage or consult call reports via our advanced client portal. Book a free demo!