Teams Phone simplifies enterprise-level communication in Microsoft Teams, keeping businesses connected from anywhere. With over 12 million Teams Phone PSTN users relying on it, Teams Phone has seen tremendous growth in recent years.
Therefore, when considering Teams Phone as your telephony solution, you may have some questions. Here are some answers to common questions about Teams Phone:
1. Is Teams Phone reliable?
Yes, Teams Phone is a reliable communication solution, running on Microsoft infrastructure and delivering 99.99% uptime, as demonstrated by our updated SLAs for Microsoft Teams Calling Plans, Phone System, and PSTN Audio Conferencing. Microsoft also outperformed competitors in a recent Gigaom research report on SLA terms. Additionally, our advanced failover capabilities allow users to continue making PSTN calls in the event of Teams or Microsoft Cloud outage.
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2. Is Teams Phone only for enterprise customers?
No, Teams Phone is suitable for businesses of all sizes, from global organizations to small businesses. Teams Phone offers various options to add it to your Microsoft 365 plan, from Calling Plans to Direct Routing for Teams, for those looking for a robust solution.
3. Can Teams Phone be set up quickly?
Absolutely. Leveraging the benefits of our Microsoft Teams UCaaS (Unified Communications as a Service) model, many clients are up and running on the same day. The length of your Teams Voice installation and complexity depends on your organization size and requirements. Contact us to learn more.
4. Is Teams Phone the Only Option for Cloud Calling in Teams?
Yes, Teams Phone is the only native telephony solution for Microsoft Teams. It offers simple, innovative, and reliable calling within Teams, allowing users to quickly connect with team members, customers, and partners through voice and video calls in Teams chat, the Calls app, Microsoft 365 apps, or PSTN.
5. How to migrate my current phone system to Microsoft Teams PSTN integration?
Migrating your current phone system to Microsoft Teams PSTN integration will require planning and implementation. You can work with a Microsoft certified partner such as BlueSky UC to help with the migration process.
6. Is it necessary for an organization to upgrade their devices during migration to Teams Phone?
No, updating devices is not mandatory while migrating to Teams Phone. Although Microsoft Teams phone devices provide a complete Teams experience, we acknowledge that many customers have invested in legacy devices. The SIP Gateway allows you to use existing telephony hardware as they transition to Teams Phone. SIP Gateway supports core Teams calling features on compatible SIP phone models and DECT devices.
To learn more about how we can help during your transition to a cloud-based system with as little disruption as possible, please schedule a consultation with one of our BlueSky UC specialists for a personalized assessment.