Since the start of the pandemic (+20 months ago), extending reliable communication and collaboration tools to the hybrid workforce became a priority for many organizations.
In 2022, the upcoming trends in UCaaS involves great features and high-tech adaptations to the new hybrid-ready business world.
5G will be everywhere
5G adoption could change the business environment for both consumers and enterprises, enabling a new communication process to keep up with the fast-paced business world.
The main benefits of 5G adoption are:
- Elimination of call jitter and packet loss during data transfer
- Better quality video streaming with no interruptions
- Consistent and faster connectivity for wearables
- Fewer dropped calls.
Better customer service with AI
The principal industries in which the use of AI will increase are customer care, sales, and security. Therefore, with AI support, companies can suggest the right content based on the audience preferences in many areas, like social media networks.
Thanks to AI, businesses can gain valuable insights to predict customers’ behavior to offer tailored solutions and enjoy benefits, such as, sales processes automation and online security breaches prevention.
Wired devices era
The flexibility of mobile communications helps the workforce connect effectively with the most convenient device, from anywhere. The increased productivity of employees often allows businesses to accommodate customers quicker. These enhanced technologies ensured business continuity during global lockdowns.
BlueSky UC helps you in the deployment and management of your business communications with an optimized global voice network, delivering premium UCaaS functionalities and support to make Microsoft Teams an even stronger solution.
To learn about our plans, pricing, and solutions, do not hesitate to reach out or book a meeting with our UC certified specialists, we are happy to help.
