Remote working has quickly become the new normal, creating an unprecedented demand for VoIP services during the last few years. As 5G networks expand and technology such as UCaaS and AI becomes increasingly prevalent, the industry’s market share and revenues are surging at a record pace.
As more organizations adopt VoIP service providers as their main communications, it is critical to monitor industry trends in order to ascertain whether your business is getting the most out of this technology. Companies of all sizes can take advantage of these shifting dynamics in the near future and ensure they are making the most out of their investment in VoIP. Read on to learn more about the 4 main VoIP technology trends to watch out for in 2023.
1. The demand for UCaaS will steadily increase
As digital transformation continues to increase, businesses are turning towards cloud-based communication infrastructures. Cost-efficiency is driving this shift; a MarketsandMarkets Research study estimated that the Unified Communications as a Service (UCaaS) market could reach a staggering $24.8 billion by 2024. Thus, it seems likely that cloud phone systems will become increasingly prominent in the future of modern communication technology.
2. Heightened security concerns
Digital transformation offers plenty of benefits, including the capacity to enhance businesses’ connectivity and processes. Despite its advantages, it also presents a few potential issues, particularly now that data has almost become an exchangeable asset. One such danger is being subject to cyberattacks.
Organizations should take proactive measures to ensure their VoIP systems remain safe, given the inherent risks of internet-based communication. Finding reputable cybersecurity providers is an excellent starting point, as they can help provide a level of protection necessary for such systems. Furthermore, businesses should make it a priority to familiarize themselves with data security best practices so that any utilization of VoIP services remains secure while still taking full advantage of all its benefits.
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3. Schools have begun embracing VoIP technology
VoIP systems offer more than just office and business solutions. Schools are also seeing their worth when it comes to unified communications with students and parents. For example, VoIP can be used for online learning, as well as for collaborative classes and virtual seminars. Therefore, it’s expected that the education VoIP market will grow 18% over the coming years, with an increased demand for IP phones and softphone applications. This trend will continue due to a growing need for mobility among teachers and students alike.
4. Traditional telephone systems are becoming obsolete
Over the years, the landline phone system has been in steady decline, and it looks like it will not be bouncing back anytime soon.
In today’s digital age, organizations are recognizing the importance of providing customers with more advanced means of communication, through a vast range of VoIP sophisticated platforms available such as Microsoft Teams.
VoIP offers undeniable advantages to businesses, making it an ideal choice for organizational communication over the coming years. If your organization is considering adopting VoIP solution this 2023, BlueSky UC has the services and solutions to get your business where it needs to be. We would be happy to schedule a consultation.