What is Microsoft Teams Direct Routing?
Microsoft Teams is one of the fastest growing collaboration tools in the world with over 145 million daily active users. Its phone capabilities have been strengthened and evolved by integrating solutions such as Calling Plans and Teams Direct Routing, allowing business to adopt an innovative technology for communicating.
Direct Routing allows users to make, receive and manage calls in any device, without leaving their Microsoft Teams environment. Organizations can use their existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams. This allows them to:
- Use virtually any PSTN trunk with Microsoft Phone System.
- Configure a hybrid backend, such as a third-party private branch exchange (PBX), analog devices, and Microsoft Phone System.
By default, Teams doesn’t have any capability to make and receive PSTN calls, so you have to enable this by adding a Microsoft Phone System license with your third-party provider’s help (like BlueSky UC).
How do I know if Direct Routing is the best for my organization?
This phone system technology might be the best for your organization if:
- Microsoft Calling Plans are not available in your country
- Your organization requires connection to third-party analog devices or call centers.
- Your organization has an existing contract with a PSTN carrier.
Also, if your business’ actual focus is cost-effectiveness, Direct Routing compared to PSTN connections offers a better pricing as you only pay for the number of current calls needed. By having lower calling charges in a flexible model, you can save between 25% and 40% in your monthly usage spend.
Licensing and requirements
To successfully deploy Direct Routing, your company must have the following licenses assigned in Microsoft 365:
- Microsoft Phone System
- Microsoft Teams
- Microsoft Audio Conferencing
Leverage Teams Direct Routing
Planning your deployment of Direct Routing is key to a successful implementation. Choosing a voice solution provider who considers your business’ needs during all the strategy of the project, will provide your organization peace of mind and the flexibility needed during this transition.
Direct Routing gives businesses the freedom they require by integrating Microsoft Teams’ capabilities across its diffrerent modes of communication.
We can help you create the communication stack you need. Learn more about pricing or to discuss an evaluation plan to find the right solution for your company. Please reach out and talk to one of our experts.
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