What is Microsoft Teams Phone System?
The integration of Phone System into your cloud experience, provides the tools to face the challenges that comes along with remote work. The pandemic exposed the lack of preparation for remote work within many organizations. Day-to-day operations had to continue off-site, so companies had to quickly adapt to flexible communication solutions such as: Microsoft Teams.
As a result, Teams has provided modern hybrid work solutions, which helps to ensure business continuity while building a more digitally enabled workforce. According to Microsoft’s Chief Executive, Satya Nadella, due to more people working from home, last year, the collaboration app increased 37% it’s daily active users. That means, ”two years’ worth of digital transformation in two months”.
Teams has been the best option for companies as it provides an all-in-one solution, empowering teamwork, collaboration, and communication.
In addition, the integration of new VoIP technology, allows companies to modernize it’s legacy Phone System. So, organizations can enjoy benefits such as higher security, productivity, and cost-effectiveness.
In other words, Microsoft Teams Phone System is a licensed service that, when paired with Microsoft Calling Plans and Direct Routing, provides a full enterprise calling experience for Office 365 users. Phone System gives you PBX capabilities, but without the complicated and expensive equipment.
Can Microsoft Teams replace a tradicitonal Phone System?
Yes it can. Through its routing capabilities, organizations enable their users to make and receive PSTN calls without leaving their Microsoft Teams environment. This makes easier and more seamless for your employees to interact with each other, customers, and partners.
How does it works?
Calls between users in your organization are handled internally within Phone System, and never go to the Public Switched Telephone Network. This applies to calls between users in your organization located in different geographical areas.
For calls outside your organization, Microsoft provides multiple options for connecting Phone System to the Public Switched Telephone Network (PSTN).
How to integrate Microsoft Teams Voice solutions?
Migrating from traditional PBX/Voice services to Microsoft UCaaS is an strategic decision that has to come through with the right planning. We recommend you to have an ally who can accompany you throughout this transition and let your IT team focus on business innovation.
In addition, we know that choosing the right provider can be a difficult decision with so many options on the market. This is why we made a quick guide with the 6 most important aspects that your next third-party provider must comply with. Make sure your best choice checks as many boxes as possible.
You might like: