Why you should move from PBX to Microsoft Teams
Microsoft Teams has become an essential platform and the hub for collaboration and business communication since 2016.
The all-in-one place platform has gradually increased active users reaching 170 million in April 2021, replacing other collaboration tools. The integration of a Global Phone System is also replacing the traditional phone system. Now, users can make and receive external calls without leaving their Microsoft Teams environment.
Therefore, this integration has consistently impacted employee productivity and customer engagement. By unifying your business communications and collaboration tools, you will optimize your operation day to day, and thus, will boost productivity, save time and money.
With Microsoft Teams Phone System you will get PBX capabilities, but without the complicated and expensive equipment. Certainly, Phone System allows you to replace your existing on-premises PBX system with a set of features delivered from Microsoft 365 or Office 365 that is tightly integrated into your cloud experience.
Reasons to replace a legacy PBX system
Availability
Work from anywhere. To place and receive calls, MS Teams users can use their mobile devices, a headset with a laptop, or one of the many IP phones and devices that work with Teams.
Management
Teams Phone System administrators can manage calling options and settings from the same console used for messaging, collaboration, and apps.
Services
You can get the same features and services you already have in a traditional legacy PBX system, such as:
- Auto attendants
- Call queues
- Voicemail
- Music on hold
Cost-effective
Calls between users in your organization are handled internally within Phone System, and never go to the Public Switched Telephone Network (PSTN). This applies to calls between users in your organization located in different geographical areas, removing long-distance costs on these internal calls.
Flexibility
For calls outside your organization, Microsoft provides two options for connecting Phone System to the Public Switched Telephone Network (PSTN): Calling Plans and Direct Routing.
With Calling Plans, Microsoft provides a number of minutes and a phone number for users. All service is provided directly from Office 365 with no additional PSTN carrier contract.
Direct Routing allows you to connect up Teams to a range of telephony providers. With this feature, you will be able to enjoy cheaper call rates, more flexibility and fast response support.
Phone numbers migration
You can transfer all of your existing phone numbers into Microsoft Teams or choose all new numbers for any locations and apply them to all users.
Forget about maintenance
Forget all the space dedicated to the phone system. When replacing your PBX, you won’t need a closet for the phone and the equipment that is needed for maintenance. The days of calling a technician to come and make the necessary connections are long gone. All the optimizations in software and the upgrades of features you need are handled by your third-party provider.
By replacing your traditional PBX system with Microsoft Intelligent Communications, you are opening the door to a whole new world of connections that are not possible with your current configuration and carrier.
For more information about the transition to Microsoft Phone System, please contact us.
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